After reading the new "Returns Insights Dashboard and Returns Processing Fee Reminder", I found that some of my orders are being charged for "FBA customer returns fee", but the reason customers are returning them is because "The item was not received by the estimated delivery date". Obviously, that's Amazon's fault, not mine. But the guilty party can use this as an excuse to get the seller to cover the loss of the return and also pay them money to process the return.

I don't think that's an honest way to do business. I have opened a case to ask seller support how to handle this. But they told me that the reason for customers to return items is subjective, so they will not waive that part of the return processing fee. That's the policy and we can't appeal.

It's a bullying policy. Amazon should change it. Otherwise, sellers will have no confidence in the Amazon fulfillment service.