Hello Amazon Seller Support Team,

I am starting this discussion to highlight a serious and repeated issue with Amazon Transportation Services (ATS) related to return deliveries.

One of my return parcels was marked as “Delivered” at around 8:30 PM, but the parcel was never handed over to me and never reached my location.

When the regular pickup agent visited my place, I clearly informed him to pick up 2 return parcels, because those returns were never delivered to me in the first place. However, I am not sure what was done internally, but both returns were later marked as delivered using the SAME OTP, even though I never received them physically.

This is not the first incident. There have been multiple cases of ATS falsely marking return parcels as delivered, resulting in losses for sellers. Unfortunately, Amazon seems unable to control or take strict action against its own logistics partner, while sellers are forced to follow very strict policies.

Amazon has numerous rules and penalties for sellers, but when fraud is happening through Amazon’s own agency, sellers are left without proper protection or accountability.

This situation is extremely disappointing and raises serious concerns about seller safety, transparency, and fairness.

Return Parcel Details:

Order ID: 404-2699175-9389145

Order ID: 404-4839781-0457149

I request the Amazon team to investigate this issue urgently, take strict action against the involved ATS staff, and ensure sellers are not made to suffer due to internal delivery fraud.

Such incidents damage seller trust and credibility.

This is truly shameful if allowed to continue.

Looking forward to a proper resolution.

Thank you.