Requesting a Call Back
I've requested a call back regarding issuing a refund multiple times, and each time it's showing that it's dialing and then disconnects before the call goes through. My case log shows that the issue has been resolved, which is not the case.
Requesting a Call Back
I've requested a call back regarding issuing a refund multiple times, and each time it's showing that it's dialing and then disconnects before the call goes through. My case log shows that the issue has been resolved, which is not the case.
2 replies
Rose_Amazon
Hi @Siggy_Jewelry,
Thanks for the post. The call backs are handled by a different team so I am unable to provide guidance on call backs, however I am happy to see if I can help you in any way.
Please provide some information on the situation you are trying to get assistance with and I am happy to review. Please provide any case IDs associate with the issue as well.
Thanks in advance.
Rose_Amazon
Seller_gwzuNYC3ogYNo
In my experience, a call is useless, you get a different answer each time and there's no proof of what you were told if you follow bad advice. I always go through email, so at least there is a "paper trail" of what I said and what Amazon reps tell me. Sometimes, you have to repeat yourself 6 times until you hit on the magic rep who actually understands and gives an accurate reply.
