Pickup is not happening by the schedule time
Amazon gives me 2 days to schedule pickup. I've done it within 1 day. On the schedule date and time, the pickup is not happening. This is happening for all my orders. For the first couple of orders, I have complained and order picked up next day. But for the recent order even after couple of complaints, it didn't happened. And now the account health is shot down and verge of deactivarion because of EasyShip's mistake.
Pickup is not happening by the schedule time
Amazon gives me 2 days to schedule pickup. I've done it within 1 day. On the schedule date and time, the pickup is not happening. This is happening for all my orders. For the first couple of orders, I have complained and order picked up next day. But for the recent order even after couple of complaints, it didn't happened. And now the account health is shot down and verge of deactivarion because of EasyShip's mistake.
1 reply
Sakura_Amazon_
Hello @Seller_leGfZvLoGeZnW,
This is Sakura from Amazon. Welcome to the Seller Forums
I understand how frustrating these pickup delays must be, especially when you're scheduling them promptly and it's affecting your account health.
For immediate assistance with pickup issues, please use the dedicated channel:
Click the Help button in the top right corner of Seller Central > Get Help and Resources > Investigate Easy Ship pick-up issues
After you've reported the issue through the dedicated channel I mentioned, could you please share the case ID with me?
Don't worry about your account health - our system automatically tracks these pickup issues, and your metrics will be updated within 48 hours once the orders appear in the scheduling issue report. You won't be penalized for delays that are beyond your control.
Regards,
Sakura
