Do I have to come here everytime I need support?
Can a mod explain what seller support clearly does not understand. CASE ID 17122429351 one of many. (4 so far from same no name brand) A seller has used a UPC they don't own and have never owned and seller support is telling me to list under that UPC. This is a no name (random character seller) who has stolen the UPC codes to list their product. UPS's that are owned by the company I rep. Why must it be so hard to get anything that remotely looks like help from seller support.
@Nano_Amazon
@Dominic_Amazon
@Cade_Amazon
@SEAmod
@Micah_Amazon
@Danny_Amazon
@Cooper_Amazon
Do I have to come here everytime I need support?
Can a mod explain what seller support clearly does not understand. CASE ID 17122429351 one of many. (4 so far from same no name brand) A seller has used a UPC they don't own and have never owned and seller support is telling me to list under that UPC. This is a no name (random character seller) who has stolen the UPC codes to list their product. UPS's that are owned by the company I rep. Why must it be so hard to get anything that remotely looks like help from seller support.
@Nano_Amazon
@Dominic_Amazon
@Cade_Amazon
@SEAmod
@Micah_Amazon
@Danny_Amazon
@Cooper_Amazon
8 replies
Seller_roNdLQpqbVoOH
Those mod tags are not live links.
You might get results if you post them like this: @Nano_Amazon, etc.
That's no guarantee a mod will respond, of course, but at least if they don't, you'll know you're being ignored as opposed to not being seen. 😉
Seller_KAz73B5GD1nNc
@Nano_Amazon
@Dominic_Amazon
@Cade_Amazon
@SEAmod
@Micah_Amazon
@Danny_Amazon
@Cooper_Amazon
Manny_Amazon
Hello @Seller_KAz73B5GD1nNc,
Thanks for posting your inquiry. I've reviewed the details of this, and see that cases 17122429351 & 17122549851 are open and actively being updated by Seller Support. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
Seller_pP1WLqRuXala5
if you haven't already, try the chat function instead of email
not 100%, but i've had more success when chatting with a live person ...
sidenote, i would suggest using the chat during business hours local to yourself ... same for submitting written requests for support .... no offense to anybody's culture, just going by my own personal experience
Seller_LaXfWb19u77C5
Support is awful. They intentionally act inept so they don't have to do anything except play canned email reply routlette. Sellers pay a monthly fee for support which I think is egregious given the responses we have to deal with. Unless you use the forums, you will get nowhere.
