We just dealt with this ourselves. Apparently Amazon was supposed to put a banner up on the Seller Central homepage 3-4 months ago requesting some basic account information to comply with new regulations put forth in the Inform Act. However they never actually did that for most Sellers, opting instead to send only a single email requesting a video verification meeting where they ask a few basic questions and then have you hold up our Driver's License so they can take a photo.

Amazon sends us a lot of Listing Notification Lite Report notification emails that I have turned off in settings but still get for some reason, and so I missed the one and only email telling us about the video call. This resulted in account suspension 3 weeks later, with no follow up email, banners on seller central, phone calls, or any indication in account health whatsoever that we were not compliant.

Honestly this is just a terrible system. They suspended our account with practically no warning, never followed up on something that was supposedly so important that it was worth deactivating our account over, and also put all of our inventory at risk of removal with absolutely no way to reach the right support team to stop this since they only allow you to speak with Account Health Seller Support. This was extremely frustrating so if you are in the same boat I feel for you. I wanted to call Seller Support for additional help with selling on Amazon beyond just getting reactivated so that we would be further along when we got back on the platform but they didn't even let us do that.

And all of this for something that could easily be automated with a service that authenticates pictures of licenses. This is apparently happening to tons of people so don't worry you're not alone. And it only took them 3 days to manually check that my license is valid (although I'm not really sure why it took so long to verify the numbers by hand as it takes literally seconds and each time I called I was told by support that they had contacted the team personally and they were reviewing the case now). Hopefully amazon learns from this mistake and will give us better notice of vital things that will deactivate our accounts. Otherwise they'll just continue to annoy their sellers with unceremonious and uncalled for account suspensions and push us to more stable eCommerce platforms that don't threaten to deactivate your account and throw out your inventory when they forget to do their job.