Package is delayed but customer was refunded
Hello,
We sent a package with Amazon shipment and USPS has been showing delayed in transit for quite some time now. However, instead of any claim being made to us or us being alerted in any way that the item was delayed in transit, the customer was automatically refunded.
How do we proceed with this? We've opened an A-Z claim with Amazon which has been denied.
Package is delayed but customer was refunded
Hello,
We sent a package with Amazon shipment and USPS has been showing delayed in transit for quite some time now. However, instead of any claim being made to us or us being alerted in any way that the item was delayed in transit, the customer was automatically refunded.
How do we proceed with this? We've opened an A-Z claim with Amazon which has been denied.
9 replies
Seller_OvL8C4BJWiuS9
Why would you open an A-Z claim? The buyer probably opened a claim and because it was late, were refunded. Was the refund Amazon funded or did it get taken from you?
Seller_f4a7xAPCCSMqD
If there was no A-Z claim, do you possibly use CSBA?
Jameson_Amazon
Hi @Seller_u9Vc5rym13nvN,
Thank you for reaching out on the Seller Forums!
Just to confirm, is your case for this situation case # 14906131581? If so, I see that one hour ago Seller Support has provided you with instructions on how to submit a claim for this. If you haven't done so already, please review their response within your case log right here.
If you run into any issues while filing that claim, please let me know!
All the best,
Jameson
