Unfair Charges & Claim for loses incurring and Pathetic response from Seller Support
Hi All
I have created a removal order in January 2024 as I am winding up business. It seems it is returned to FC. When highlighted to seller support asked to create another removal order. This time I followed up several times via seller support , but I was getting motherhood statements like " we are working on it " kind of. This one also got returned to FC. Then rised another one and i personally tracked and highlighted issues. Even it got stucked up or seized it was showing and i highlighted to seller support. It got finally returned to FC. Now, i rised for fourth time and i am not sure how to get this done.
SellerSupport is useful in this case and i asked for personal support. no reply on it. I highlighted to amazon pay, grievance etc etc. and asked for support. No response as it seems.
I am not finding "HUMAN" officer to whom i can tell and solve this case. I want to reach out to highest level of escalations. Almost 9 cases rised in help portal and all are to give me motherhood / consolation replies rather than solves. Very disappointed with Amazon's INHUMAN approach even after highlighting several times
Can anyone support me with highest level of escalation i can reach out
Unfair Charges & Claim for loses incurring and Pathetic response from Seller Support
Hi All
I have created a removal order in January 2024 as I am winding up business. It seems it is returned to FC. When highlighted to seller support asked to create another removal order. This time I followed up several times via seller support , but I was getting motherhood statements like " we are working on it " kind of. This one also got returned to FC. Then rised another one and i personally tracked and highlighted issues. Even it got stucked up or seized it was showing and i highlighted to seller support. It got finally returned to FC. Now, i rised for fourth time and i am not sure how to get this done.
SellerSupport is useful in this case and i asked for personal support. no reply on it. I highlighted to amazon pay, grievance etc etc. and asked for support. No response as it seems.
I am not finding "HUMAN" officer to whom i can tell and solve this case. I want to reach out to highest level of escalations. Almost 9 cases rised in help portal and all are to give me motherhood / consolation replies rather than solves. Very disappointed with Amazon's INHUMAN approach even after highlighting several times
Can anyone support me with highest level of escalation i can reach out
4 replies
Seller_xrpiYYpNWkDky
This is the same feeling of most of the seller when reaching amazon customer support. I believe they would be not having much staff to handle so many queries. Keep on trying
Seller_4cJCxSb4daZku
I am currently associated with Amazon but i have stopped using FBA services they have sent me removal order with 300 of my products. all 300 products are in damaged condition. unselleble , now i have raised case and they asked me for pictures i have taken pictures now they are asking for more pictures with this n that, In short they do not want to provide refund. I said ok if it is selleble condition according to officials then i will send these products to customers but you will have to give me letter in written that if these returns you will give me remburshment as well as waiver of shipping charges n refund commisiion. They are not agree in any way
Seller_5iSxJYXGDHYyT
If there is no response from seller support and there is no one you know in the Amazon team then I would suggest going to the FBA warehouse where your goods are located. Try that once. I know its painful, but I cannot see any other way out.
Seller_hPSlazbctbBjP
Hi, same here, my products are listed in FBA. when any product is returned then there's no status informed to us about the stock and it's safe t claims for seller. whenever we raise the ticket, they provide us generic reply of policy document only. but there's no specific answer of what happened to our returned stock?? one returns loss is equals to my 5 product sell profit margin. not happy with hard work turning out to be loss making due to returned product and not disclosed to us properly by amazon seller support.
