Browse node not working
When I enter to edit the details of the listing for my ASIN, the category (browse node) appears normal as always, it's not missing and it's the one my product has always had. It has always been that way and I've never had a problem with it, so i DON'T want to change the category or update it.
The problem I have is related to the fact that although the category (browse node) appears on the listing detail edit page it's not working properly or the system thinks it's missing cause my product is unsearchable (doesn't show up when searched), I've opened other cases relating this issue and they've told me that the ASIN is unsearchable cause the product doesn't have a browse node BUT it does.
I don't need to change the category, I just want the category I currently have and have always had to properly work and show in the system so my product can be shown when searched.
ID's of my opened cases:
14369848481
14369158841
Browse node not working
When I enter to edit the details of the listing for my ASIN, the category (browse node) appears normal as always, it's not missing and it's the one my product has always had. It has always been that way and I've never had a problem with it, so i DON'T want to change the category or update it.
The problem I have is related to the fact that although the category (browse node) appears on the listing detail edit page it's not working properly or the system thinks it's missing cause my product is unsearchable (doesn't show up when searched), I've opened other cases relating this issue and they've told me that the ASIN is unsearchable cause the product doesn't have a browse node BUT it does.
I don't need to change the category, I just want the category I currently have and have always had to properly work and show in the system so my product can be shown when searched.
ID's of my opened cases:
14369848481
14369158841
2 replies
Cooper_Amazon
Good Evening @Seller_ZDIJOQJW5HcLu , thank you for posting on the Seller Forums. I am reaching out to one of our internal partner teams to review your search concerns regarding the ASIN with the browse node potentially not working properly. They should get back to us within the next few business days. Hope you have a lovely weekend and take care! Cheers, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_ZDIJOQJW5HcLu, I hope you had a fabulous weekend. I just wanted to let you know that one of our reps has reached out to you on CASE ID 14415851321 letting you know that your issue has been resolved. If you have any further questions or concerns, they are leaving the case open for 72hrs. Have a wonderful rest of the week. Sincerely, Cooper_Amazon
