Not approved to sell some of own products with my own brand
My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.
I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine
When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"
as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.
Not approved to sell some of own products with my own brand
My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.
I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine
When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"
as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.
29 replies
Tatiana_Amazon
Hi @Abucu_LLC,
Can you share that case ID with me? I can take a look and try to help escalate if this is an ongoing issue.
Thanks,
Tatiana
Seller_X182LEO8hLsfu
Hi Tatiana. I just sent in two photos of one of my products showing the product inside the box, and the Amazon barcode on the outside of the box. I also noticed that the restriction seems to be placed on a multitude of my products.
Thank you for your help.
Tatiana_Amazon
Hi @Seller_X182LEO8hLsfu,
Checking in! It looks like all cases were resolved and you should no longer have anything blocking you from selling. Just wanted to be sure the issue is fully resolved on your end.
Tatiana
Seller_X182LEO8hLsfu
Hi Tatiana. Yes. Everything has been resolved. Thank you for all your help!
Tatiana_Amazon
No problem! Thanks for bringing your questions to the forums!
Seller_X182LEO8hLsfu
Hi Tatiana. My product that I reported earlier, which was approved, has now been restricted again. I opened up a new case (12874263601). If you have any time could you please take a look at this? Thanks.
Tatiana_Amazon
Hi @Seller_X182LEO8hLsfu,
Since this thread is a bit old and in the interest of the OP, can you create a new discussion regarding this issue? Go ahead and tag me in the discussion (@Tatiana_Amazon) and I'll follow up there.
Having a new thread will also guarantee that we will be able to dedicate our focus to your issue.
Tatiana
Seller_X182LEO8hLsfu
Hi Tatiana. Thank you for replying. The restrictions have been removed (again). Thanks for all your help.
Tatiana_Amazon
Glad to hear it! If you come across anymore issues, definitely feel free to create a new discussion and tag me in it!
Seller_X182LEO8hLsfu
Hi Tatiana. I had another issue which I created a new discussion for. I tagged you in it, but I'm not sure if you saw it. The title of the discussion is "Listings missing browse node and I am struggling to fix it."
Tatiana_Amazon
Hi @Seller_X182LEO8hLsfu,
I saw your new discussion. Thanks for the tag! It looks like @Blake_Amazon will be along shortly to help out on the new thread!
Tatiana
Seller_ujScHTwvcsrwf
Did the brand on those listings get changed/hijacked?
