I’ve been selling on Amazon for 7 years, but now I’m completely locked out of my account just because I lost access to my 2FA app. I’ve uploaded my passport multiple times, yet I keep getting the same automated response telling me to upload it again through this link:

🔗 https://www.amazon.com/gp/help/customer/display.html?nodeId=202073840

I have followed the steps over and over, but I am still locked out. This is incredibly frustrating because my entire business is at risk just from losing my phone. I can post here on the forums since 2FA isn't required, but the moment I try to navigate within Seller Central, it asks for it.

Has anyone faced this before? How do I escalate this to actually get a real response instead of the same automated message?

Case Numbers:

17374995561

17367640341

17376592711

10904062542

I’d appreciate any advice or insights from sellers who have gone through this.

@Micah_Amazon@Levi_Dylan_Amazon Could you *please* help me?