Request to Review Return Policy – High Return Ratio Affecting Small Businesses
Dear Amazon Team,
I am a new seller on Amazon and I truly appreciate the opportunity to grow my small business through your platform. However, I would like to bring to your attention a serious issue that many small sellers like me are currently facing.
We are experiencing an extremely high return ratio, which is affecting us financially and mentally. For example, if we sell 10 products, around 6–7 are being returned with reasons such as “quality not good”, even though we are providing exactly what we mention in the listings — genuine and high-quality products.
In many cases, it seems customers are using the product for a few days and then initiating returns within the 10-day window. As sellers, we bear the loss of forward and return shipping charges, and often receive used or damaged products back that cannot be resold. This leads to huge losses, especially for small businesses trying to survive in a highly competitive environment.
Therefore, we humbly request Amazon to please:
Reconsider the return policy and implement stricter checks for returns.
Prefer replacements over returns, especially when the product is not defective.
Provide better support to sellers when return abuse is suspected.
We believe these changes will not only protect genuine customers but also support small sellers like us who work hard to provide the best service.
Thank you for your attention and continued support.
Warm regards,
Ridham Sonpal
Vstramaala (DICRAZE)
Request to Review Return Policy – High Return Ratio Affecting Small Businesses
Dear Amazon Team,
I am a new seller on Amazon and I truly appreciate the opportunity to grow my small business through your platform. However, I would like to bring to your attention a serious issue that many small sellers like me are currently facing.
We are experiencing an extremely high return ratio, which is affecting us financially and mentally. For example, if we sell 10 products, around 6–7 are being returned with reasons such as “quality not good”, even though we are providing exactly what we mention in the listings — genuine and high-quality products.
In many cases, it seems customers are using the product for a few days and then initiating returns within the 10-day window. As sellers, we bear the loss of forward and return shipping charges, and often receive used or damaged products back that cannot be resold. This leads to huge losses, especially for small businesses trying to survive in a highly competitive environment.
Therefore, we humbly request Amazon to please:
Reconsider the return policy and implement stricter checks for returns.
Prefer replacements over returns, especially when the product is not defective.
Provide better support to sellers when return abuse is suspected.
We believe these changes will not only protect genuine customers but also support small sellers like us who work hard to provide the best service.
Thank you for your attention and continued support.
Warm regards,
Ridham Sonpal
Vstramaala (DICRAZE)
1 reply
Seller_KE08mvoMDaoZE
hi, I am facing same problem. I am associated with Amazon from last 4 months. The problem with us, I don't get the warranty from my supplier whereas I am forced to provide 10 days warranty. Any return due to any reason is my loss. I have noticed many times customer use the product and return saying defective item. For eg, I sold one non mechanical massager. This item is very sturdy and there is no way it could be defective. Customer return the item citing reason as defective. My losses are pilling up. I am now forced to go for fba route or quit Amazon and sell it through my own website or Facebook.
Another problem is related to customer service. I felt they are not vendor friendly and biased towards vendor. They need to understand that if price of a item is low, customer will get the same quality. Customer wants the item on a meesho price and Quality of amazon.
Hope someone in Amazon will look into it and device the policies which are friendly for all stakeholders
