Dear Community Admin,

Thank you for the update regarding the SAFE-T reimbursement policy, effective August 1, 2025. While we appreciate the communication, this policy change on minor packaging damage unfortunately sidesteps the catastrophic issue that truly plagues sellers: the systemic failure of the SAFE-T program to protect us from widespread product theft within Amazon's own logistics network.

The proposed update is like rearranging deck chairs on a sinking ship. The reality is that the SAFE-T process, which was designed to be a seller's safety net, now operates as a tool to deny legitimate claims and force sellers to absorb 100% of the losses from organized theft.

We urge you to consider why discontinuing the entire SAFE-T program might be a more logical step. Here is the reality we SELLERS face every single day:

1. The Root of the Problem is Theft, Not Damage: The vast majority of our claims are not for "box damage." They are for receiving entirely wrong, used, or worthless items in place of our original products. This is not accidental; it is theft, systematically carried out by individuals within the logistics chain who exploit the system for personal profit.

2. SAFE-T is Designed for Denial: The claims process is fundamentally broken. We provide undeniable proof-videos, images, and detailed explanations-only to have our claims systematically denied. The system appears engineered to reject claims based on manipulated internal data that shows a "successful" return, completely ignoring the evidence that a crime has been committed. (See Case ID: 10676143382). You are essentially asking sellers to fund a criminal enterprise operating under your banner.

3. The Financial Burden is Unsustainable: Not only do we lose the entire cost of the stolen product, but Amazon also penalizes us further. We are charged return fees and Amazon retains its commission on the refunded order. In effect, sellers are robbed of their product and then charged by Amazon for the "privilege" of being victimized. This is not a sustainable or fair business practice.

4. The Thefts Are Being Covered Up Systemically: These product thefts are primarily carried out by ATS staff who then manipulate backend data by marking returns as:

o “SELLER REFUSED” - "Why would a seller refuse their own property after paying for shipping, Amazon charges, ads, and refund commissions?" 🤔💭

o “SELLER NOT AVAILABLE” -How can a seller be “not available” when the pickup was scanned with GPS tracking and collected the same day? 🤔

This is a coordinated effort to protect local hubs from penalties, at the seller’s expense.

This isn't a bug in the system; it is a feature of a logistics model that enables and covers up theft. To illustrate the scale of this issue, here are just a few of our many claims where clear evidence of theft was provided and still rejected:

• Case ID: 10988159542

• Case ID: 11259946942

• Case ID: 11298800832

Focusing on minor packaging issues while ignoring the rampant, organized theft that is destroying seller businesses is not a solution. We are not asking for a better process for damaged boxes. We are demanding a solution to the systemic looting of our inventory.

Instead of tweaking a failed system, we ask that you recognize it for what it has become. The SAFE-T program does not protect sellers; it protects thieves. For us, it has devolved into a demoralizing and exhausting cycle of submitting irrefutable proof only to be stonewalled by denials. This system is no longer a safety net; it is a source of profound mental and financial distress 🧠💥💸for your partners. It should be abolished and replaced with a system that addresses the root cause of these losses: theft within your own ATS/STAFF operations.

Finally, a direct message to the Community Admins who will moderate this post.

You have a choice. You can delete this message, threaten this account with suspension, and in doing so, you will perfectly prove our core argument: that the system is designed to silence sellers and conceal its own catastrophic flaws.

That action would not be a solution; it would be a symptom of the very disease we are trying to highlight.

Or, you can choose a different path. You can recognize this post for what it is: not "drama," but critical operational intelligence from the front lines. This is invaluable feedback detailing a systemic failure that is enabling theft and costing both sellers and Amazon dearly.

We urge you to treat this with the seriousness it deserves. Instead of silencing the messenger, we challenge you to escalate this message and its supporting case IDs to senior leadership. Let them analyze these points not as a complaint, but as an urgent warning. The question is not whether this problem is real, the evidence is undeniable.

The question is whether Amazon has the integrity to confront it.