Late Dispatch Rate is 100%; the target is 2%.
Dear Amazon Seller Support Team
I hope this email finds you well.
We would like to bring to your attention an ongoing issue concerning the late pickup of our products by the Amazon delivery team. Despite our previous complaint regarding this issue, the problem persists, with the delivery boy consistently picking up our products from our company later than the designated time. As a result, our Late Dispatch Rate has now reached 100%, while the target is only 2%. This situation is putting our Amazon Seller Account at serious risk of deactivation, and we are deeply concerned about the potential consequences. We request immediate action to resolve this issue. Kindly investigate the matter and ensure that future pickups occur on time, as this is critical to maintaining our account standing. Thank you for your attention to this matter. We look forward to your prompt response and resolution.
Order Number: 408-3887429-5923505
Order Date: 12.12.2024
Best regards,
Sanjeevani Organics
Late Dispatch Rate is 100%; the target is 2%.
Dear Amazon Seller Support Team
I hope this email finds you well.
We would like to bring to your attention an ongoing issue concerning the late pickup of our products by the Amazon delivery team. Despite our previous complaint regarding this issue, the problem persists, with the delivery boy consistently picking up our products from our company later than the designated time. As a result, our Late Dispatch Rate has now reached 100%, while the target is only 2%. This situation is putting our Amazon Seller Account at serious risk of deactivation, and we are deeply concerned about the potential consequences. We request immediate action to resolve this issue. Kindly investigate the matter and ensure that future pickups occur on time, as this is critical to maintaining our account standing. Thank you for your attention to this matter. We look forward to your prompt response and resolution.
Order Number: 408-3887429-5923505
Order Date: 12.12.2024
Best regards,
Sanjeevani Organics
1 reply
Sakura_Amazon_
Hello @Sanjeevani_Agro_Food,
This is Sakura from Amazon. Welcome to the Seller Forums.
Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners.
In this case, I would recommend you contact Account Health Support .
You can do it by going to Performance - > Account Health - > in the top-right corner, you should see a yellow Contact us button.
Please note that this option will only be visible if you have a professional selling plan.
Regards,
Sakura
