I’m beyond frustrated right now.

All my orders were packed, labeled, and ready for pickup well before the scheduled time. But the Easy Ship pickup guy just didn’t show up. Not once, multiple times. And what do I get in return? Delayed shipments, lost Buy Box, and now a deactivated account.

Every single time a pickup was missed, I diligently filled the "Missed Pickup" form, hoping Amazon would do the right thing. But what’s the point? It’s an absolute joke. The form clearly has no impact. It's just there to make us feel like we’re doing something when in reality the system doesn’t care. And now, despite doing everything right from my end, I’ve lost sales, lost ranking, and got my account suspended.

Customer support? Completely helpless. All they say is: "We understand your concern, but this is as per the algorithm..." Seriously? An algorithm gets to decide my business fate? Why should we sellers be penalized for Amazon’s logistics partner's failure? I’m not the one who didn’t show up. I’m not the one who delayed the order. Yet, I’m being punished like I did something wrong. This isn’t just frustrating, it’s completely demoralizing. You put in the work, stay compliant, follow all rules, and still get crushed because someone else didn’t do their job. And there’s no escalation path that actually works.

If anyone’s found a real solution to this or had any luck getting their account reinstated after Easy Ship failures, please share. Right now, it just feels like shouting into a void.

We need accountability, Amazon.