COMPLAINT REGARDING CONTINUOUS RETURNS AND CUSTOMER BEHAVIOR
Subject: Urgent: Complaint Regarding Continuous Returns and Customer Behavior
Dear Amazon Customer Service Team,
I hope this message finds you well. I am writing to bring to your attention a concerning issue regarding one of my articles listed on your platform. The article in question is consistently being returned by the same customer, which has become a recurring problem for me as a seller.
Despite my best efforts to ensure quality and accuracy in the product listings, it appears that this particular customer continues to misuse the return policy, causing unnecessary financial losses and inconvenience on my part.
To address this matter promptly, I kindly request the following actions from your end:
Block the customer account associated with these continuous returns.
Refund the amount for the returned items to me without any deductions.
I understand that Amazon prioritizes customer satisfaction and strives to maintain a fair marketplace for all parties involved. However, in this case, the repeated returns from the same customer indicate a pattern of misuse rather than legitimate dissatisfaction with the product.
For your reference, the order details are as follows:
Customer Name: [Moderator Edit: personal information removed]
Order Number: Order ID: 403-4236389-6143503
Order Number: Order ID: 403-4236389-6143503
Customer Name: [Moderator Edit: personal information removed]
Order Number: Order ID: 407-1552491-1831564
Order Number: Order ID: 407-7077767-6953917
Many more Order IDs i have but i just share some only
I would appreciate it if you could expedite this matter and provide a resolution at your earliest convenience. Please get in touch with me, if you require any further information or clarification.
Thank you for your attention to this issue. I look forward to your prompt response and swift resolution of this matter.
Yours sincerely,
G C Khan's Readymade Garments
COMPLAINT REGARDING CONTINUOUS RETURNS AND CUSTOMER BEHAVIOR
Subject: Urgent: Complaint Regarding Continuous Returns and Customer Behavior
Dear Amazon Customer Service Team,
I hope this message finds you well. I am writing to bring to your attention a concerning issue regarding one of my articles listed on your platform. The article in question is consistently being returned by the same customer, which has become a recurring problem for me as a seller.
Despite my best efforts to ensure quality and accuracy in the product listings, it appears that this particular customer continues to misuse the return policy, causing unnecessary financial losses and inconvenience on my part.
To address this matter promptly, I kindly request the following actions from your end:
Block the customer account associated with these continuous returns.
Refund the amount for the returned items to me without any deductions.
I understand that Amazon prioritizes customer satisfaction and strives to maintain a fair marketplace for all parties involved. However, in this case, the repeated returns from the same customer indicate a pattern of misuse rather than legitimate dissatisfaction with the product.
For your reference, the order details are as follows:
Customer Name: [Moderator Edit: personal information removed]
Order Number: Order ID: 403-4236389-6143503
Order Number: Order ID: 403-4236389-6143503
Customer Name: [Moderator Edit: personal information removed]
Order Number: Order ID: 407-1552491-1831564
Order Number: Order ID: 407-7077767-6953917
Many more Order IDs i have but i just share some only
I would appreciate it if you could expedite this matter and provide a resolution at your earliest convenience. Please get in touch with me, if you require any further information or clarification.
Thank you for your attention to this issue. I look forward to your prompt response and swift resolution of this matter.
Yours sincerely,
G C Khan's Readymade Garments
11 replies
Jessica_Amazon_
Hello,
Thanks for your post.
As stated in our Forum Guidelines, you are not permitted to post personally identifiable information, including posting images containing full names, phone numbers, email or physical addresses. Any personal information has been removed from your post.
I am sorry to hear of the difficulties you have experienced.
If you need to report a customer please follow the instructions on this page: Fake order or buyer abuse check for Easy Ship or Self-Ship orders. If you have more questions about this matter please contact Seller Support for assistance.
Jessica
Seller_jywicKcM3GLMF
Dear,
believe me you will not get any positive response from amazon.
amazon is designed only for buyers not sellers.
and fake buyers playing with amazon policy very well and most of the sellers getting loss day by day.
Seller_hPSlazbctbBjP
very true concern, i also have faced many COD orders and they are even rejected before reaching the customer in transit, and also the same customer creates another order of same product. there was one order also which address was completely short and suspicious in that case also we have to accept the order and courier. purchasers / competitor brands are doing this suspicious orders and rejecting to make us loss for new small business owners.
Seller_1RY6HBPHBdX7n
I AGREE WITH OTHER RESPONSE ALSO.
AMAZON IS FOR CUSTOMER HELP NOT FOR SELLER HELP.
AMAZON WILL NOT PROVIDE VALUABLE / POSITIVE RESPONSE.
Seller_is03X1skCPEs4
true same problems are facing since 2months.
Seller_iUiD5bJA61Een
i received same buyer orders in huge qty and i receive empty box the buyer is from jaipur
Seller_0nC1REHM8jt5F
Why don’t you cancel this customer’s future orders and also report them? It might help to also make a video of you packing the product and opening it upon return. I think you’ll have to report them/raise a ticket for return fees from your Manage Orders page? The forum is not the right place for this.
Seller_is03X1skCPEs4
very true. i have facing many COD orders as well as Prepaid order (Rajasthan hub)
