You can now reach Selling Partner Support through live chat
You can now chat in real time with a Selling Partner Support associate on Seller Central to resolve questions about selling on Amazon.
We’re constantly working to improve the support we provide, and we’ve heard your feedback that you’d like more ways to reach an associate on our team.
With live chat, you can connect with an associate to immediately discuss your issue. Our associates can help you with the majority of issues via live chat.
If you need to open a support case, go to Get Help. Once you select your store, service and issue type, click Contact an associate and then select Chat.
To help us improve the live chat experience, let us know at the end of each session if you were satisfied with the support provided.
You can now reach Selling Partner Support through live chat
You can now chat in real time with a Selling Partner Support associate on Seller Central to resolve questions about selling on Amazon.
We’re constantly working to improve the support we provide, and we’ve heard your feedback that you’d like more ways to reach an associate on our team.
With live chat, you can connect with an associate to immediately discuss your issue. Our associates can help you with the majority of issues via live chat.
If you need to open a support case, go to Get Help. Once you select your store, service and issue type, click Contact an associate and then select Chat.
To help us improve the live chat experience, let us know at the end of each session if you were satisfied with the support provided.
26 replies
Seller_ZVAz3d5lZuGid
Sadly,if it is anything like the 'support' I got this morning via email, to a VERY simple query, it will be a waste of time. They do not read the question properly, the reply was not related to my query and the advice given was totally irrelevant. This was the first time I have actually used SS for about 2 years (!) as a long time seller of 17 years I usually know how the system works.
Seller_ZJhFeE3tNKzfh
I don't think the speed of connecting with support was ever the issue.
Seller_76AUwmqvSyRIM
This made my day! I haven't laughed so much in years.
Seller_lmJOjF6JybyzB
I've given a ton of feedback and never once said that I needed another way of talking to them.
On the other hand I have said countless times that they simply don't read messages properly.
Seller_GNZnVcGNo6mDw
Our experience is the communication we receive back via email is nothing to do with what was discussed over the phone.
Seller_2kwCorSl7MugG
Surely this is a joke right?
You do realise that nobody working at Seller Support has any idea how any of Amazons own systems work, they mostly can't read and simply give broad irrelevent copy and paste answers that totally miss the point and fail to address almost any issue you could ask about. They have zero customer service skills and treat tickets with contempt and such a lack of interest that all it does it infuriate your customers.
Got a complex issue? You might aswell call ebay, you would get a more useful an relevant answer.
1. Please hire proper staff and provide them proper training.
2. Please put a proper management structure in place to oversee staffs handling of tickets and intervine when required
3. Please put in a proper complaints procedure that allows customers with unresolved issues and terrible service to take their issues further so they can be actually dealt with.
4. All tickets over a few days old should be automatically reviewed by a manager and appropriate action taken
5. Staff must be placed into small shift teams, so that tickets are handed over shift to shift in a small group, not passed on randomly to new staff who refuse to read the ticket and reply with random nonsense, continuity is key.
6. Staff should be trained to provide, short, accurate and relevant answers, not 400 words on the price of fish.
7. The rating system on tickets should form part of month staff performance reviews, so there is some actual accountability, there is currently none.
Just a few thoughts....
Seller_9aQY6HrsaOEgf
Amazon your seller support is an incredable joke. You don't care about sellers and never will
Seller_KBCvmRKLx6ft0
YESSSS! I've longed for the days when I can receive incorrect, patronising and irrelevant responses in real time. No longer will I be forced to keep refreshing my inbox in order to receive such words of wisdom. Best Xmas present ever, thanks Amazon!
Seller_WmtXQ7zBKr61O
Amazon seller support is not fit for purpose, it usually takes around 8 messages just to get an associate to understand the question. We dont even bother contacting seller support anymore, what use is live chat.
I used to be a Customer Services Manager, you need real people that can apply common sense to the problem and give them the tools to resolve the issues there and then. Take a look at Ebays customer Service, they are miles ahead of Amazon.
