Bank/Seller Wallet Verification issue
Has anyone been able to get seller wallet bank verification for a bank account after the account was originally under a personal name and subsequently changed to a company. Seller Wallet team is telling me they can’t continue with verifying my bank account as they have identified I'm a business. I am a business and the legal entity is now in my company name. All of my bank accounts have previously been verified and used but now cannot be verified. The verification cannot be done on any account in my personal or company name. The bank verification process pre populates the bank details under my personal name. Does anyone know a way around this or any advice to solve this problem of getting the money out of my seller wallet account and into my bank? I want to close seller wallet but cannot without getting the money out. I’ve submitted bank statements multiple times for four different accounts. Also created multiple cases through Amazon addressing this issue with no response in over two weeks. I'm defaulting on my financial commitments as a result and I'm stuck in an endless loop of generic email responses and hollow processes of an internal team investigating and going to get back to me. 12887329321, 12845924821
Bank/Seller Wallet Verification issue
Has anyone been able to get seller wallet bank verification for a bank account after the account was originally under a personal name and subsequently changed to a company. Seller Wallet team is telling me they can’t continue with verifying my bank account as they have identified I'm a business. I am a business and the legal entity is now in my company name. All of my bank accounts have previously been verified and used but now cannot be verified. The verification cannot be done on any account in my personal or company name. The bank verification process pre populates the bank details under my personal name. Does anyone know a way around this or any advice to solve this problem of getting the money out of my seller wallet account and into my bank? I want to close seller wallet but cannot without getting the money out. I’ve submitted bank statements multiple times for four different accounts. Also created multiple cases through Amazon addressing this issue with no response in over two weeks. I'm defaulting on my financial commitments as a result and I'm stuck in an endless loop of generic email responses and hollow processes of an internal team investigating and going to get back to me. 12887329321, 12845924821
27 replies
Steve_Amazon
Hi @Seller_akMhB3MoPYMFe,
Steve from Amazon here, I am sorry to hear that you are experiencing issues with this. Thank you for providing case IDs in your post. There are a few things going on here so I am going to address these individually.
Upon review of your account, I do see that a disbursement was sent to your bank account yesterday at 9:37 PM. Can you confirm if this issue is resolved for you? Also, I do see that Seller Support has advised that they have engaged an internal team on case 12887329321.
For the re-verification issue. We are aware of issues occurring with the re-verification process and are continuing to work with the seller verification team regarding next steps needed here. We do apologize for the inconvenience this process has caused and hope to get additional questions regarding re-verification answered soon.
You can also visit this thread for more information on the INFORM Consumers Act
Please let me know if there are any questions.
Thanks,
Steve
Seller_hsYbnXnWOC9E9
I’m having the exact same issue. I am unable to verify my business bank account and also unable to verify my personal bank account, and am stuck in an endless loop of generic emails from Seller Wallet. Please let me know if you find a way around this.
Steve_Amazon
This thread is being closed as the original issue is resolved.
Thanks,
Steve
