Same buyer keeps buying and returning every order of same product
I have a customer who has repeatedly purchased the same product, maybe a color change here and there, in my store 15 times in the past 2 years and keeps buying and refunding all of them. Every time they return it they state the same return issue as "won't charge" "no charge" every single one. We also received one of the returns recently to where they returned an older model that was different from the upgraded one they bought. I have reported every order and Amazon hasn't done anything and they placed 4 more orders in the last couple months and of course returned all for a refund for the same issue. What can be done about this?
This are FBA orders.
Same buyer keeps buying and returning every order of same product
I have a customer who has repeatedly purchased the same product, maybe a color change here and there, in my store 15 times in the past 2 years and keeps buying and refunding all of them. Every time they return it they state the same return issue as "won't charge" "no charge" every single one. We also received one of the returns recently to where they returned an older model that was different from the upgraded one they bought. I have reported every order and Amazon hasn't done anything and they placed 4 more orders in the last couple months and of course returned all for a refund for the same issue. What can be done about this?
This are FBA orders.
0 replies
Seller_aWrza8YvWVgM1
There really is not much you can do. You can keep reporting the buyer and Amazon might eventually do something.
Tatiana_Amazon
Hi @Seller_kJmVo19bfxRRh,
This definitely sounds like a frustrating situation and I know you said you already reached out to Seller Support for help. I wanted to check and make sure you were utilizing the process laid out in the FBA inventory reimbursement policy: Customer return claims. Particularly, for the returns where a different product was returned in place of the original product you sent.
Additionally, if you ever suspect anyone (buyer or seller) of abusive action, please report it by navigating to Performance > Account Health > Report Abuse of Amazon policies. You can prevent the evidence of the repeat returns here. If you have already reported the buyer through this channel, please share any relevant case IDs you have with me and I will help follow up on it.
Let me know if you have questions on the FBA reimbursement policy or the steps for reporting abuse. I'm happy to clarify further.
Tatiana
Seller_kJmVo19bfxRRh
Thank you. I do still have the product and product packaging and the LPN sticker on it. Which photos would you need? Just like the product that was returned along with the LPN sticker and then did you want one that shows what the newer version looks like to compare? I have reported buyer abuse multiple times in hopes it would get attention. I've done this on a few orders stating they are just buying and returning leaving negative feedback on the return but keeps on buying them anyways. I submitted a few of the buyer abuse cases a few below.
13514935811
13232533471
