refund policy - in original or unused condition
Hi fellow,
I just noticed that Amazon's return policy seems to have changed (or may have already changed for a while). I remember the return policy wasn’t like this before, but I haven’t checked it in a long time.
---------------------------
Amazon Return Policy
Easy shopping, simple returns - that's our promise. At Amazon, we're committed to making your shopping experience as seamless and worry-fee as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.
---------------------------
It says "in original or unused condition." Does this mean that if the item is returned in used or opened condition, Amazon will issue a partial refund instead of a full refund?
Also, if the return is completely damaged or unsellable, will Amazon refuse to issue a refund?
We usually receive returns with significant damage. Would like to know how Amazon handles this in accordance with their return guidelines.
Thanks, everyone.
refund policy - in original or unused condition
Hi fellow,
I just noticed that Amazon's return policy seems to have changed (or may have already changed for a while). I remember the return policy wasn’t like this before, but I haven’t checked it in a long time.
---------------------------
Amazon Return Policy
Easy shopping, simple returns - that's our promise. At Amazon, we're committed to making your shopping experience as seamless and worry-fee as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.
---------------------------
It says "in original or unused condition." Does this mean that if the item is returned in used or opened condition, Amazon will issue a partial refund instead of a full refund?
Also, if the return is completely damaged or unsellable, will Amazon refuse to issue a refund?
We usually receive returns with significant damage. Would like to know how Amazon handles this in accordance with their return guidelines.
Thanks, everyone.
7 replies
Xander_Amazon
Thanks for bringing up this question! While the specific handling of returns can vary based on multiple factors (including item category and return reason), here are some suggestions in dealing with those kind of returns:
1. Document all return conditions thoroughly with photos
2. Use the appropriate condition codes when processing returns
3. File SAFE-T claims when eligible for damaged/unsellable returns
Sellers - What strategies have you found effective for managing returns that arrive damaged or used?
Keep sharing your experiences - it helps the community understand how these policies work in practice!
