To the Respected Community Admins Fellow sellers and Especially @Noor Who Often Deletes Posts Critical of Amazon
@Adam_Amazon @Noor_Amazon
This post is a serious concern regarding the increasing number of RTO (Return to Origin) and "Buyer Rejected" orders we sellers are facing on Amazon.
Case in Point:
Order ID: 408-2704963-9041113
Tracking No.: 514587751175
Unique Seal ID: SPTPR 922511305
We are now regularly receiving returned products in used, opened, and damaged condition. The packaging is tampered with, brand/price tags are missing, it clearly shows the product has been used by ATS staffs
Key Facts:
1) All shipping, pickup, and return delivery is handled by Amazon’s logistics (ATS). No third-party service is involved.
2) Despite this, Amazon refuses to take responsibility for the condition in which the products are returned.
Our Questions to Amazon:
a) Why are RTO parcels being opened or tampered with by ATS staff? If the buyer simply rejected the order, the product should be returned in the exact condition we shipped it. ( The fact/timelines proofs shows these orders are from ATS staff)
b) Many tracking timelines show the item was "out for delivery", followed by a rejection — but still multiple delivery attempts are logged. This suggests that:
# ) Products are held by ATS staff for 2–3 days.
# ) Some products appear used when returned.
#) It indicates clear misuse by Amazon delivery staff, which is a serious violation of trust.
Our Stand:
This repeated behavior by Amazon’s logistics team is not only unacceptable — it reflects a deliberate disregard for seller property, time, and finances. Such practices are damaging small businesses and Amazon must be held accountable.
We urge the admin team to stop deleting valid concerns of sellers and instead escalate these issues internally for fair resolution.
Thanks
To the Respected Community Admins Fellow sellers and Especially @Noor Who Often Deletes Posts Critical of Amazon
@Adam_Amazon @Noor_Amazon
This post is a serious concern regarding the increasing number of RTO (Return to Origin) and "Buyer Rejected" orders we sellers are facing on Amazon.
Case in Point:
Order ID: 408-2704963-9041113
Tracking No.: 514587751175
Unique Seal ID: SPTPR 922511305
We are now regularly receiving returned products in used, opened, and damaged condition. The packaging is tampered with, brand/price tags are missing, it clearly shows the product has been used by ATS staffs
Key Facts:
1) All shipping, pickup, and return delivery is handled by Amazon’s logistics (ATS). No third-party service is involved.
2) Despite this, Amazon refuses to take responsibility for the condition in which the products are returned.
Our Questions to Amazon:
a) Why are RTO parcels being opened or tampered with by ATS staff? If the buyer simply rejected the order, the product should be returned in the exact condition we shipped it. ( The fact/timelines proofs shows these orders are from ATS staff)
b) Many tracking timelines show the item was "out for delivery", followed by a rejection — but still multiple delivery attempts are logged. This suggests that:
# ) Products are held by ATS staff for 2–3 days.
# ) Some products appear used when returned.
#) It indicates clear misuse by Amazon delivery staff, which is a serious violation of trust.
Our Stand:
This repeated behavior by Amazon’s logistics team is not only unacceptable — it reflects a deliberate disregard for seller property, time, and finances. Such practices are damaging small businesses and Amazon must be held accountable.
We urge the admin team to stop deleting valid concerns of sellers and instead escalate these issues internally for fair resolution.
Thanks
2 replies
Seller_n4mGqm2wuKWGm
bro get the units shipped to FBA thats the only solution of the problem
Seller_llJIuUvSZV4vi
EVEN COURIER RETURNED/CANCELLED ORDERS ARE VERY OFTEN RECEIVED IN RETURN POLYPACKS OF AMAZON WHICH IS CLEARLY A FRAUD BY THEIR COURIER TEAM.
