I am writing to express my deep concern and frustration regarding a case that has been pending without resolution for over two months. Despite repeated follow-ups, we continue to receive the same response — that your internal team is working on it — with no concrete update or action taken to resolve the issue.

This prolonged delay is severely impacting our business. Our product, which we have invested heavily in — both in terms of development and advertising — has been deactivated without any prior notification or valid explanation. This lack of transparency and coordination is causing significant financial and reputational loss to our brand.

We are deeply disturbed by a recurring pattern we have observed: whenever our product starts performing well and reaches best-seller status, it is suddenly deactivated. This raises serious concerns about the integrity of the process. We have reason to believe that there may be external influence or unfair practices involved, potentially from a competitor misusing internal connections.