Credit Card Invalid Error when listing a product
I have been trying to list a product for weeks, and every time I try I get "You’re currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings."
I have tried switching to a different card, and even though my Account Health is healthy and I have verified that the credit card is a valid from of payment (we have already gotten charged for the professional plan) and it says it is active in our account info, we are still receiving this error.
I really need to get a listing up ASAP and customer service has been no help. I've opened multiple support tickets and they've told me A) that they can't help or B) said it was good to go when it wasn't. I used a live chat two weeks ago and the agent said that it would be resolved in 48 hours, and it wasn't. This has been a really really frustrating process that I really need resolved if anyone can help. My current case # is 14709539211.
Credit Card Invalid Error when listing a product
I have been trying to list a product for weeks, and every time I try I get "You’re currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings."
I have tried switching to a different card, and even though my Account Health is healthy and I have verified that the credit card is a valid from of payment (we have already gotten charged for the professional plan) and it says it is active in our account info, we are still receiving this error.
I really need to get a listing up ASAP and customer service has been no help. I've opened multiple support tickets and they've told me A) that they can't help or B) said it was good to go when it wasn't. I used a live chat two weeks ago and the agent said that it would be resolved in 48 hours, and it wasn't. This has been a really really frustrating process that I really need resolved if anyone can help. My current case # is 14709539211.
0 replies
Seller_z3XfkorVSmnEY
Other sellers have reported that adding a valid credit card to the buyer side of your account before adding it to the seller side of your account can work in a situation like this.
Just make sure that the card is a valid credit card -- not a debit card, and not a pre-paid credit card.
Cooper_Amazon
Good Evening @Seller_bFxEC9GBcWfaE, it has been a few weeks, but I wanted to check in to see if you were still having invalid credit card issues?
I took a look at the case and it appears your selling account is live and active. The Seller Support team wrote on February 8th, 2024 via CASE ID 14709539211: "We have reviewed the documents that you provided and were able to complete your verification process. You can now sign in to Seller Central and start selling on Amazon."
Please let us know if this issue comes up again and we would be happy to help. Hope you have a great weekend. Sincerely, Cooper_Amazon
