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Seller_bEGCE79ou0Gu4

Buyer return issue

I have a question. I don't understand how long it takes for a customer to apply for a return of a product. Amazon will automatically approve it for me. However, I don't even know if the customer's product has been returned, and the return status has been unavailable. I can't check the logistics, so I dare not make a claim casually because the claim can only be initiated once. I don't understand how long it takes after the customer's refund, and the success rate of the claim is relatively high. I have tried this situation before, but claims have been rejected, and I don't know why? The claim rate is terrifyingly low. It is unfair for the seller to receive a refund even if the goods are sold out and the claim is not approved.

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Seller_bEGCE79ou0Gu4

Buyer return issue

I have a question. I don't understand how long it takes for a customer to apply for a return of a product. Amazon will automatically approve it for me. However, I don't even know if the customer's product has been returned, and the return status has been unavailable. I can't check the logistics, so I dare not make a claim casually because the claim can only be initiated once. I don't understand how long it takes after the customer's refund, and the success rate of the claim is relatively high. I have tried this situation before, but claims have been rejected, and I don't know why? The claim rate is terrifyingly low. It is unfair for the seller to receive a refund even if the goods are sold out and the claim is not approved.

Tags:Return shipment
00
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Charly_Amazon

Hello @Seller_bEGCE79ou0Gu4,

Thank you for contacting us and your participation on this forum.

As a general rule: buyers have 30 days following the last day of the Estimated Delivery Date to file their return request. (Note: that's 30 days after the EDD and not receipt of the item.)

Following authorization of a return request, the buyer has 15 days to return an item after the return window closes, allowing for transit time.

This is the Help Pages section regarding this topic:

Returns, refunds, cancellations, and claims

Here is a link to our FBA customer returns policy:

FBA customer returns policy

Thank you again,

Charly_Amazon

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Seller_bEGCE79ou0Gu4

Buyer return issue

I have a question. I don't understand how long it takes for a customer to apply for a return of a product. Amazon will automatically approve it for me. However, I don't even know if the customer's product has been returned, and the return status has been unavailable. I can't check the logistics, so I dare not make a claim casually because the claim can only be initiated once. I don't understand how long it takes after the customer's refund, and the success rate of the claim is relatively high. I have tried this situation before, but claims have been rejected, and I don't know why? The claim rate is terrifyingly low. It is unfair for the seller to receive a refund even if the goods are sold out and the claim is not approved.

16 views
2 replies
Tags:Return shipment
00
Reply
user profile
Seller_bEGCE79ou0Gu4

Buyer return issue

I have a question. I don't understand how long it takes for a customer to apply for a return of a product. Amazon will automatically approve it for me. However, I don't even know if the customer's product has been returned, and the return status has been unavailable. I can't check the logistics, so I dare not make a claim casually because the claim can only be initiated once. I don't understand how long it takes after the customer's refund, and the success rate of the claim is relatively high. I have tried this situation before, but claims have been rejected, and I don't know why? The claim rate is terrifyingly low. It is unfair for the seller to receive a refund even if the goods are sold out and the claim is not approved.

Tags:Return shipment
00
16 views
2 replies
Reply
user profile

Buyer return issue

by Seller_bEGCE79ou0Gu4

I have a question. I don't understand how long it takes for a customer to apply for a return of a product. Amazon will automatically approve it for me. However, I don't even know if the customer's product has been returned, and the return status has been unavailable. I can't check the logistics, so I dare not make a claim casually because the claim can only be initiated once. I don't understand how long it takes after the customer's refund, and the success rate of the claim is relatively high. I have tried this situation before, but claims have been rejected, and I don't know why? The claim rate is terrifyingly low. It is unfair for the seller to receive a refund even if the goods are sold out and the claim is not approved.

Tags:Return shipment
00
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2 replies
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Charly_Amazon

Hello @Seller_bEGCE79ou0Gu4,

Thank you for contacting us and your participation on this forum.

As a general rule: buyers have 30 days following the last day of the Estimated Delivery Date to file their return request. (Note: that's 30 days after the EDD and not receipt of the item.)

Following authorization of a return request, the buyer has 15 days to return an item after the return window closes, allowing for transit time.

This is the Help Pages section regarding this topic:

Returns, refunds, cancellations, and claims

Here is a link to our FBA customer returns policy:

FBA customer returns policy

Thank you again,

Charly_Amazon

20
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user profile
Charly_Amazon

Hello @Seller_bEGCE79ou0Gu4,

Thank you for contacting us and your participation on this forum.

As a general rule: buyers have 30 days following the last day of the Estimated Delivery Date to file their return request. (Note: that's 30 days after the EDD and not receipt of the item.)

Following authorization of a return request, the buyer has 15 days to return an item after the return window closes, allowing for transit time.

This is the Help Pages section regarding this topic:

Returns, refunds, cancellations, and claims

Here is a link to our FBA customer returns policy:

FBA customer returns policy

Thank you again,

Charly_Amazon

20
user profile
Charly_Amazon

Hello @Seller_bEGCE79ou0Gu4,

Thank you for contacting us and your participation on this forum.

As a general rule: buyers have 30 days following the last day of the Estimated Delivery Date to file their return request. (Note: that's 30 days after the EDD and not receipt of the item.)

Following authorization of a return request, the buyer has 15 days to return an item after the return window closes, allowing for transit time.

This is the Help Pages section regarding this topic:

Returns, refunds, cancellations, and claims

Here is a link to our FBA customer returns policy:

FBA customer returns policy

Thank you again,

Charly_Amazon

20
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