Appeal rejected for a product intended for individuals over 60 years old with dementia
Dear Support Team,
I am reaching out regarding CASE 17063208271 because my product has been incorrectly classified. This product is specifically designed for individuals over 60 years old with dementia to support the development of sensory and motor skills.
Currently, the product is under the category Health & Household › Medical Supplies & Equipment › Occupational & Physical Therapy Aids › Sensory Motor Aids, which is its correct classification. However, I understand it has been rejected because Amazon has identified it as having characteristics of puzzles for children.
I would like to clarify that this product is not intended for children but rather for adults with specific needs related to dementia. I kindly request a proper reclassification to prevent the product from remaining restricted.
Thank you.
Appeal rejected for a product intended for individuals over 60 years old with dementia
Dear Support Team,
I am reaching out regarding CASE 17063208271 because my product has been incorrectly classified. This product is specifically designed for individuals over 60 years old with dementia to support the development of sensory and motor skills.
Currently, the product is under the category Health & Household › Medical Supplies & Equipment › Occupational & Physical Therapy Aids › Sensory Motor Aids, which is its correct classification. However, I understand it has been rejected because Amazon has identified it as having characteristics of puzzles for children.
I would like to clarify that this product is not intended for children but rather for adults with specific needs related to dementia. I kindly request a proper reclassification to prevent the product from remaining restricted.
Thank you.
2 replies
Seller_4zBzdtgCyS9EI
do you have the age set to 60+? Did you add words like :"seniors" in your title? (The bot wouldn't identify 60+, but maybe a word like seniors....)
Cooper_Amazon
Good Evening @Seller_t3O4LoNpWFde7,
I wanted to check in with you on this discussion as I took a look at CASE ID 17063208271 and it appears the compliance team mentioned on January 27th, 2025 that: "Currently the product you want to sell does not have safety and compliance requirements."
I see that the listing is live on the website now, so you should be all good to go. Please let us know if you require any additional assistance. Hope to see you around again on the forums sometime soon. Have a great weekend.
Sincerely, Cooper_Amazon
