Receiving policy violation notifications requesting invoices is a common experience. While these situations can be frustrating, it's important to understand exactly what an invoice is and what it should contain in order to properly address these violations.

An invoice is a document issued by a supplier that records the transaction details for goods purchased. It itemizes products, quantities, and sale terms.

For Amazon, invoices serve as proof that inventory has been legitimately sourced. They have specific requirements:

✔️ Issued within the last 365 days

✔️ Quantities match sales volumes

✔️ Product identifiers (name, model, barcode etc.)

✔️ Supplier contact details (name, address, website)

Important Points:

• Invoices must be authentic PDFs or images, not editable formats
• Pricing can be removed, but all other details must be visible
• They need to show a completed, fulfilled order (no quotes/proformas)
• Suppliers should have a verifiable online presence

Amazon may reject invoices that appear inauthentic, altered or lacking required info. Carefully review documents before submitting.

You can find more details on this help page: Invoice requirements for appealing a policy violation