Return policy changed to 10 days returnable
Our products are party decoration items, according to amazon policy our products are returnable within 10 days.
Now we are facing the problem that some customers are returning the product after using it.
Is there any solution for this that our products become non-returnable.
Return policy changed to 10 days returnable
Our products are party decoration items, according to amazon policy our products are returnable within 10 days.
Now we are facing the problem that some customers are returning the product after using it.
Is there any solution for this that our products become non-returnable.
1 reply
Jona_Amazon
Hi @Seller_G6Wm8tNOe6y78,
to ensure a consistent experience for buyers, Amazon requires sellers to have return policies that are at least as favourable as the Amazon return policies. This means, if our product does not fall under non-returnable categories, you wouldn't be able to change that per se. However, if you have activated the automation of the authorization of return requests, you can adjust the length of time from the order date (maximum 30 days) for automatic authorizations. You can find more information on this topic here.
Best,
Jona
