Subject: Unfair Treatment of Sellers in Amazon Return and SAFE-T Claim Processes
As a dedicated seller on Amazon, I’ve been consistently facing unfair losses due to damaged, wrong items, or even empty box returns sent back through Amazon Logistics. Despite my repeated attempts to file SAFE-T claims, they have been denied with the reasoning that I’ve reached a limit of acceptable claims. When contacting Seller Support, I’m told they are not involved with SAFE-T claims, leaving me with no clear guidance.
This situation forces me to reapply for claims, only for them to be denied once again. It feels like an endless loop with no resolution. Furthermore, if I reject returns that arrive in damaged or incorrect conditions, Amazon marks them as rejected by the seller, which means no reimbursement is issued to us. On top of this, we bear high shipping charges and commissions from Amazon, yet our concerns are not prioritized.
These ongoing return issues are causing severe financial losses and stress. Sellers like myself feel trapped in a system that doesn’t support or protect our interests. It’s time for Amazon to review and improve their return process and SAFE-T claim handling to ensure fairness for all sellers.
Subject: Unfair Treatment of Sellers in Amazon Return and SAFE-T Claim Processes
As a dedicated seller on Amazon, I’ve been consistently facing unfair losses due to damaged, wrong items, or even empty box returns sent back through Amazon Logistics. Despite my repeated attempts to file SAFE-T claims, they have been denied with the reasoning that I’ve reached a limit of acceptable claims. When contacting Seller Support, I’m told they are not involved with SAFE-T claims, leaving me with no clear guidance.
This situation forces me to reapply for claims, only for them to be denied once again. It feels like an endless loop with no resolution. Furthermore, if I reject returns that arrive in damaged or incorrect conditions, Amazon marks them as rejected by the seller, which means no reimbursement is issued to us. On top of this, we bear high shipping charges and commissions from Amazon, yet our concerns are not prioritized.
These ongoing return issues are causing severe financial losses and stress. Sellers like myself feel trapped in a system that doesn’t support or protect our interests. It’s time for Amazon to review and improve their return process and SAFE-T claim handling to ensure fairness for all sellers.
22 replies
Seller_ObmHTFsTxMzMv
Very true. This is the main issue of downfall for many sellers who are solely depended on amazon . They have to do something about this and treat seller fairly in this regard.
Seller_86LQPjVJZ80VF
I believe from past couple of months this activity has been started and still persists the same , denial of safe t claims. Unable to figure out till when this gonna continue.
Seller_ARQtGjlByyfxp
Safe t claim is pathetic and knowingly they are doing this fraud....we faced a case where its a wrong return and another brand product...at first refund was not showing yet we filed claim which they denied as refud was not reflecting...after few days refund was actioned and now they are not accepting theclaim...its an endless loop of communication but to no avail so far
Seller_LiITVtDEyZYJR
customer doing cheat courier boy steel the product but nothing happened safe t claim rejected what should to do.
Seller_r0x354UKguEse
we must file a police complaint against amazon because of them we are facing losses and amazon is enjoying
Seller_TVe2FbiWzYPaq
same problem faced by me, maybe amazon is connected in this fraud thats why they rejecting the SAFE-T Claims, even providing them proof they paste the same mail again and again “you have exceeded a limit of acceptable claims” if same things gonna happen what will be the difference between Meesho and Amazon ! The last option for this is l deactivate seller account. All profits are converted into loss because of this fraud. Many products are dummy order 10 of 4 order is genuine rest are scammers or bots account of amazon.
Seller_hziodRiAiiNUE
Same problem I am not return delivered origin centre by Amazon delivery boy
Seller_6EKrhgYDI1yvK
Does anyone know how they calculate the reimbursement in safe t claim for lost/damaged products? They say they evaluate based on fair market price. but I found it far lower than our product value. That means even if we get the reimbursement, we are at loss.
Seller_jX3RC6RLhueNu
exactly we sellers are facing this type of cases regularly
Seller_9aSnoYgdCZoQG
It is a physical loophole, this is totally unavoidable, you can just use multi layered security methods to prevent it from theft.
