Incorrect Mapping of Our Product by Other Seller
We would like to bring to your notice that our product (ASIN: B0CT88L9JC) has been wrongly mapped under another seller’s detail page. We had already raised a complaint regarding this issue on 23rd September under Case ID: 11547185902, but till today we have not received any response or resolution.
This incorrect mapping is directly affecting our product visibility, sales, and brand reputation. We request you to kindly look into this matter on priority and take immediate corrective action to delist the wrong mapping and restore our product under the correct ASIN.
Incorrect Mapping of Our Product by Other Seller
We would like to bring to your notice that our product (ASIN: B0CT88L9JC) has been wrongly mapped under another seller’s detail page. We had already raised a complaint regarding this issue on 23rd September under Case ID: 11547185902, but till today we have not received any response or resolution.
This incorrect mapping is directly affecting our product visibility, sales, and brand reputation. We request you to kindly look into this matter on priority and take immediate corrective action to delist the wrong mapping and restore our product under the correct ASIN.
10 replies
Kai_Amazon
Hi @Seller_xmwRkEFXq4nvs, Thank you for reaching out to us regarding your investigation follow-up. I looked into your complaint ID (11547185902), and I can confirm that the appropriate team is reviewing your case.
They will contact you directly with their findings. If you haven't received any response within 7 business days, please return to the forum and we'll help escalate your case.
Best,
Kai
Seller_BizgsXwxWxzoQ
> Dear Team,
We have reviewed the concern raised by the seller regarding incorrect ASIN mapping.
Our product is genuine and matches the specifications and images of the current ASIN.
Kindly verify the listing details and confirm the correct mapping.
We are happy to provide product images, invoices, or other proofs if needed for validation.
Thank you,
[shri parv enterprises]
Kai_Amazon
Hi @Seller_xmwRkEFXq4nvs,
Thank you for your inquiry regarding infringement notice #11547185902. After careful review, we have determined that this infringement complaint cannot be enforced at this time. The Rights Owner did not provide sufficient documentation (such as valid copyright registration numbers) to support their claim against ASIN.
While we are unable to take action on this specific complaint, please be assured that Amazon takes intellectual property rights seriously. We continuously monitor all listings and will take appropriate action if any violations of our policies are identified.
Since this case involves a Brand Owner complaint, it has been forwarded to our Brand team for additional review.
Please submit a new case with all relevant details and documentation.
Best,
Kai
