How to avoid Replacement orders?
Hello, Many times customer asks for Replacement even though they did not like the product. So even the Replacement product will be returned by customer. I am ok to Refund and get the product back. But how to do that? If I cancel the Replacement order it will affect my performance metric. If I issue Refund then I won't get the product back. Is there any way to address this?
How to avoid Replacement orders?
Hello, Many times customer asks for Replacement even though they did not like the product. So even the Replacement product will be returned by customer. I am ok to Refund and get the product back. But how to do that? If I cancel the Replacement order it will affect my performance metric. If I issue Refund then I won't get the product back. Is there any way to address this?
2 replies
Seller_VgcUjINYihQSE
If self ship you can do this.
But in easy ship you need to ship replacement order too
Seller_9uPthJ4iGcioh
Please don't cancel the order; it will impact your health, and you won't issue a refund to customers.
[Moderator Edit - Ash_CAM : removed personal information]
