"Currently Unavailable" but in-stock at FBA
Some context: we fulfill through FBA only within the US.
I have an ASIN that shows as "Currently Unavailable" but it shows Active and Available inventory in Manage Inventory. It was selling, and then it was just stopped and set to Currently Unavailable on the customer-facing listing.
I reached out to Seller Support and they said "the listing is missing the price details as they are rejected due to low price error and therefore the listing is unavailable". The listing isn't missing any price details, but the price was set fairly low compared to the List Price. Although we don't have any low-price errors appearing in Price Health, maybe the low price is the problem?
Regardless, this is not our only ASIN to have this issue in recent months, and there is no explanation for why. No issues appear in Price Health. Any attempts to reach out to Seller Support end without resolution.
Does anyone have any ideas of how to fix this?
Thanks
"Currently Unavailable" but in-stock at FBA
Some context: we fulfill through FBA only within the US.
I have an ASIN that shows as "Currently Unavailable" but it shows Active and Available inventory in Manage Inventory. It was selling, and then it was just stopped and set to Currently Unavailable on the customer-facing listing.
I reached out to Seller Support and they said "the listing is missing the price details as they are rejected due to low price error and therefore the listing is unavailable". The listing isn't missing any price details, but the price was set fairly low compared to the List Price. Although we don't have any low-price errors appearing in Price Health, maybe the low price is the problem?
Regardless, this is not our only ASIN to have this issue in recent months, and there is no explanation for why. No issues appear in Price Health. Any attempts to reach out to Seller Support end without resolution.
Does anyone have any ideas of how to fix this?
Thanks
0 replies
Glenn_Amazon
Hi there @Seller_fEQJ9PNZpolZT,
Thanks for reaching out with your concerns with your inventory. I'd like to review to see what options I can offer for escalation. Please reply with your most recent Seller Support Case ID on this issue and I will review and see what options exist. Thank you for your understanding.
-Glenn