Dear Amazon Team, Misuse of Amazon’s return policy by some customers.
I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.
Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.
Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.
My questions are:
Is there any way to enable only “Replacement” and disable “Return” for certain products like this?
If not, what support or preventive measures are available for sellers in cases of suspected return abuse?
Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.
Thank you,
Dear Amazon Team, Misuse of Amazon’s return policy by some customers.
I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.
Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.
Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.
My questions are:
Is there any way to enable only “Replacement” and disable “Return” for certain products like this?
If not, what support or preventive measures are available for sellers in cases of suspected return abuse?
Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.
Thank you,
3 replies
Seller_fzXwiFFBpIP89
We are also facing the same issue. Customers are returning products without any visible damage, and Amazon processes the refund — but we never receive the returned product. This means we lose both the product and the money. This has happened multiple times.
In one case, a customer even sent back an old phone cover instead of our actual item. We sell handmade products, so it's especially disappointing to see this kind of misuse of the return policy.
Seller_Rq2srbHZdyGTQ
we are also facing same
product never reaching back ! Don’t no exactly कहा ग़ायब हो जाती हे?
ओटीपी भी आते हे १० दिन लेकिन फिर वो भी बंध हो जाते हे और प्रोडक्ट रिटर्न नहीं मिलती!
Seller_antyYhialQQVL
Similar case has happened with me multiple times, amazon just says file SAFE-T claim and that's it, we aren't even compensated fairly for the loss. this surely needs taken into consideration by amazon or else customers will misuse the return policy over and over again which affects us sellers and not amazon.
Need a solution on this. Or atleast let us decide if the product is to be returned or replaced
