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Seller_tzixhRJbZ6q5w

Dear Amazon Team, Misuse of Amazon’s return policy by some customers.

I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

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3 replies
Tags:Return shipment
50
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user profile
Seller_tzixhRJbZ6q5w

Dear Amazon Team, Misuse of Amazon’s return policy by some customers.

I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

Tags:Return shipment
50
31 views
3 replies
Reply
3 replies
user profile
Seller_fzXwiFFBpIP89

We are also facing the same issue. Customers are returning products without any visible damage, and Amazon processes the refund — but we never receive the returned product. This means we lose both the product and the money. This has happened multiple times.

In one case, a customer even sent back an old phone cover instead of our actual item. We sell handmade products, so it's especially disappointing to see this kind of misuse of the return policy.

00
user profile
Seller_Rq2srbHZdyGTQ

we are also facing same

product never reaching back ! Don’t no exactly कहा ग़ायब हो जाती हे?

ओटीपी भी आते हे १० दिन लेकिन फिर वो भी बंध हो जाते हे और प्रोडक्ट रिटर्न नहीं मिलती!

00
user profile
Seller_antyYhialQQVL

Similar case has happened with me multiple times, amazon just says file SAFE-T claim and that's it, we aren't even compensated fairly for the loss. this surely needs taken into consideration by amazon or else customers will misuse the return policy over and over again which affects us sellers and not amazon.

Need a solution on this. Or atleast let us decide if the product is to be returned or replaced

00
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user profile
Seller_tzixhRJbZ6q5w

Dear Amazon Team, Misuse of Amazon’s return policy by some customers.

I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

31 views
3 replies
Tags:Return shipment
50
Reply
user profile
Seller_tzixhRJbZ6q5w

Dear Amazon Team, Misuse of Amazon’s return policy by some customers.

I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

Tags:Return shipment
50
31 views
3 replies
Reply
user profile

Dear Amazon Team, Misuse of Amazon’s return policy by some customers.

by Seller_tzixhRJbZ6q5w

I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

Tags:Return shipment
50
31 views
3 replies
Reply
3 replies
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user profile
Seller_fzXwiFFBpIP89

We are also facing the same issue. Customers are returning products without any visible damage, and Amazon processes the refund — but we never receive the returned product. This means we lose both the product and the money. This has happened multiple times.

In one case, a customer even sent back an old phone cover instead of our actual item. We sell handmade products, so it's especially disappointing to see this kind of misuse of the return policy.

00
user profile
Seller_Rq2srbHZdyGTQ

we are also facing same

product never reaching back ! Don’t no exactly कहा ग़ायब हो जाती हे?

ओटीपी भी आते हे १० दिन लेकिन फिर वो भी बंध हो जाते हे और प्रोडक्ट रिटर्न नहीं मिलती!

00
user profile
Seller_antyYhialQQVL

Similar case has happened with me multiple times, amazon just says file SAFE-T claim and that's it, we aren't even compensated fairly for the loss. this surely needs taken into consideration by amazon or else customers will misuse the return policy over and over again which affects us sellers and not amazon.

Need a solution on this. Or atleast let us decide if the product is to be returned or replaced

00
Follow this discussion to be notified about new activity
user profile
Seller_fzXwiFFBpIP89

We are also facing the same issue. Customers are returning products without any visible damage, and Amazon processes the refund — but we never receive the returned product. This means we lose both the product and the money. This has happened multiple times.

In one case, a customer even sent back an old phone cover instead of our actual item. We sell handmade products, so it's especially disappointing to see this kind of misuse of the return policy.

00
user profile
Seller_fzXwiFFBpIP89

We are also facing the same issue. Customers are returning products without any visible damage, and Amazon processes the refund — but we never receive the returned product. This means we lose both the product and the money. This has happened multiple times.

In one case, a customer even sent back an old phone cover instead of our actual item. We sell handmade products, so it's especially disappointing to see this kind of misuse of the return policy.

00
Reply
user profile
Seller_Rq2srbHZdyGTQ

we are also facing same

product never reaching back ! Don’t no exactly कहा ग़ायब हो जाती हे?

ओटीपी भी आते हे १० दिन लेकिन फिर वो भी बंध हो जाते हे और प्रोडक्ट रिटर्न नहीं मिलती!

00
user profile
Seller_Rq2srbHZdyGTQ

we are also facing same

product never reaching back ! Don’t no exactly कहा ग़ायब हो जाती हे?

ओटीपी भी आते हे १० दिन लेकिन फिर वो भी बंध हो जाते हे और प्रोडक्ट रिटर्न नहीं मिलती!

00
Reply
user profile
Seller_antyYhialQQVL

Similar case has happened with me multiple times, amazon just says file SAFE-T claim and that's it, we aren't even compensated fairly for the loss. this surely needs taken into consideration by amazon or else customers will misuse the return policy over and over again which affects us sellers and not amazon.

Need a solution on this. Or atleast let us decide if the product is to be returned or replaced

00
user profile
Seller_antyYhialQQVL

Similar case has happened with me multiple times, amazon just says file SAFE-T claim and that's it, we aren't even compensated fairly for the loss. this surely needs taken into consideration by amazon or else customers will misuse the return policy over and over again which affects us sellers and not amazon.

Need a solution on this. Or atleast let us decide if the product is to be returned or replaced

00
Reply
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