business address (INFORM Consumers act verification)
Amazon asked for confirmation of our business address (INFORM Consumers act verification)
I have exhausted all attempts to verify our address and now I cannot request another post card for verification. we need to request another post card, but that option does not exist in the dashboard...some one can helps to solve this issue please?
For this reason, our seller account has been deactivated.
business address (INFORM Consumers act verification)
Amazon asked for confirmation of our business address (INFORM Consumers act verification)
I have exhausted all attempts to verify our address and now I cannot request another post card for verification. we need to request another post card, but that option does not exist in the dashboard...some one can helps to solve this issue please?
For this reason, our seller account has been deactivated.
0 replies
Emet_Amazon
Hello @Seller_bh15YF7ThYAG3,
Thank you for posting your experience with the INFORM verification process.
I have exhausted all attempts to verify our address and now I cannot request another post card for verification. we need to request another post card, but that option does not exist in the dashboard...some one can helps to solve this issue please?
For this reason, our seller account has been deactivated.
As mentioned there seems to have been some issues with the address verification and the postcard that gets sent out. Typically there are a few tries offered in the event that you need new ones sent. Have you previously requested postcards, can you advise what happened when you requested one be sent.
Additionally, although labeled as a postcard, most sellers report receiving a standard envelope, could it have been possibly missed?
Since I do see you posted a few days ago, if you are still experiencing this situation, I would ask that you also provide updated screenshots of any errors or examples of your situation, so if necessary it can be reviewed by the appropriate teams.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_bh15YF7ThYAG3,
Thank you for following up on these concerns,
I do see that some personal information was provided thus was removed, please keep in mind that any personal information will be removed.
The screenshot you had provided shows that there were 3 chances to request a postcard. This will be required, if you cannot receive the postcard the account may not be eligible for reactivation. It is imperative that you confirm the proper address and ensure it is delivered to the business. If you're experiencing issues with a PO box, you will need to resolve that with your post office, this is not something we can offer support on. If a resolution cannot be reached with your post office, you may need to update you business information to the business address to receive it directly.
As noted above you will likely need to update you business information to correct the PO box details to ensure it is delivered to a proper address and you can confirm delivery. As noted, if we cannot confirm your address with the current method, the account will remain deactivated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
