📦 Easy Ship Pickup Misses: What Happens Next? 😕
Hello, Sellers! In Easy Ship Pickup Misses: How to Avoid Them, we shared suggestions on how to avoid Pickup Misses and reduce delayed orders and frustration.
However, we know that for various reasons, some Easy Ship orders are not picked up by the associate within the scheduled pickup time. To help protect your business metrics and get your shipments back on track quickly, here are the immediate steps you can take when a pickup is missed:
1. 🫱 Reach out to the pickup associate. 🫲
☎️ If you are having a pickup issue, the associate contact details will be visible between 🕚 11:00 a.m. to 6:00 p.m. 🕕
- Go to Orders drop-down and select Manage Orders.
- In the Easy Ship tab, click Sent.
- A banner will be available in the Waiting for pick-up section.
- After 6:00 p.m. you will find a link to the Missed Pickup form in this section.
2. 📨 Notify Amazon about the issue 📩
- Fill out the Easy Ship Pickup Misses Issue Form if your order is not picked up by 6pm on the scheduled pick-up date. We will investigate the problem, reschedule the pickup for the next available time, and reverse any affected metrics.
- Pickup Miss orders are automatically rescheduled to the same time for the next day. If you wish to cancel the existing label for an order, ask the Pickup associate to cancel the label. You will have to schedule a new pickup for this order.
- Review the Cancellation Fee Refunds for Easy Ship or Self-Ship Orders help page if you have been charged a cancellation fee for that order.
- शिपिंग कैंसल होने पर रिफंड पाएं! 💰🎉
If you are still having issues, please file a support case and respond here in the forums to let us know.
Here are some additional help pages:
Process Amazon Easy Ship orders
📦 Easy Ship Pickup Misses: What Happens Next? 😕
Hello, Sellers! In Easy Ship Pickup Misses: How to Avoid Them, we shared suggestions on how to avoid Pickup Misses and reduce delayed orders and frustration.
However, we know that for various reasons, some Easy Ship orders are not picked up by the associate within the scheduled pickup time. To help protect your business metrics and get your shipments back on track quickly, here are the immediate steps you can take when a pickup is missed:
1. 🫱 Reach out to the pickup associate. 🫲
☎️ If you are having a pickup issue, the associate contact details will be visible between 🕚 11:00 a.m. to 6:00 p.m. 🕕
- Go to Orders drop-down and select Manage Orders.
- In the Easy Ship tab, click Sent.
- A banner will be available in the Waiting for pick-up section.
- After 6:00 p.m. you will find a link to the Missed Pickup form in this section.
2. 📨 Notify Amazon about the issue 📩
- Fill out the Easy Ship Pickup Misses Issue Form if your order is not picked up by 6pm on the scheduled pick-up date. We will investigate the problem, reschedule the pickup for the next available time, and reverse any affected metrics.
- Pickup Miss orders are automatically rescheduled to the same time for the next day. If you wish to cancel the existing label for an order, ask the Pickup associate to cancel the label. You will have to schedule a new pickup for this order.
- Review the Cancellation Fee Refunds for Easy Ship or Self-Ship Orders help page if you have been charged a cancellation fee for that order.
- शिपिंग कैंसल होने पर रिफंड पाएं! 💰🎉
If you are still having issues, please file a support case and respond here in the forums to let us know.
Here are some additional help pages:
Process Amazon Easy Ship orders
43 replies
Seller_OBN5BqPlW1LZa
Dear Amazon Team
This order is automatically cancelled I properly packed this order id. 402-9071929-0363500 on 14-12-2025. but pickup boy not came pickup this order i have loss me multi quantity order. Please Immediately resolve this order so that grow my business on amazon portal. Please call arrange me so issue face on amazon portal. Thanks & Regards Ravi. # 8447170622 CHOCO INDIAN ART.
Seller_TyytxpHo4ZgQ2
amazon not pickup my courier and i have raise many ticket regarding this but no effective also they do cancellection charges
Seller_lU8YdOOzi5cTc
The Amazon team is not doing anything. I have been raising the same issue again and again and continuously taking updates on this case, but every day they say that their team will take action. This is the case ID: 11902051472. It has been more than 5 days, yet nobody has done anything. I have incurred a loss of 35k because of these unnecessary rules and having to fill out forms every day. Nothing is working. I have even filled out the behavior form, but still no action has been taken.
i having to keep my inventory 0 so as to i don't receive the order because i can't bear more lose
Seller_b2gLCj4PGd9yf
sir , main Bettiah West Champaran bihar Pin- 845438 se hu pahle 2017 se 2023 tak delhi me seller tha waha mujhe koi problem nahi hua , kuchh problem hain jo abhi uska bat nahi karunga, main bihar shift hua , apke customer care wale mere dwara batye pin se work karne ke liye bata diya , maine yaha se shuru kiya to yaha pickup lene kabhi ate the kabhi nahi , jabki same city me unka office hai 1 km me , wo yahi bola karte hai , hame pickup lene ka paisa company n ahi deta kewal delhivery ka milta hai , ham kabhi kabhi apse le jate hai wo ham free karte hai, maine iske liye 50+ bar apke amazon customer care me bat kiya aur kai share Form bhara . usase ya company ke staf ko kisi bat ka dar nahi hai , na hi kuchh hota hai, ab majburan hame khud lejaker dena padta hai, jiske liye hame adly le jane ke liye apne ladke ko paisa dena padta hai.
Seller_zqOFjWsoDc1VG
My shipment is ready for pickup but for the past 2 shipment pickup didn't happen executive didn't reach to pickup
Seller_unCwSnMiWWUbO
Same here. my 2 order got cancelled today and no solution from Amazon support team. for last 5 days i have been chasing with the pickup person but they don't care about it. Amazon says that your account will not affect due to non pick by the courier person but what about of packaging and labor cost we suffer due to them. its really frustrating. Basically what i came to understand is they want you to switch to FBA so they can earn little more from seller with the commission/rent of warehouse. Same goes with other platforms also . i faced the same issue. either they are going to make you buy a subscription from the platform which shall increase sales or switch to their warehouse where they can charge you rent. This business model they all are using to generate revenue.
Seller_CvydhRDsiMvp4
Looks like its a known issue to Amazon seller Support. The Easy Ship Pickup miisses is generally for multi item orders which is somwthing vey serious issue withl pickip partner as they wantedly do not assign pickup at all even after seller proactively apprach amazon seller support for help. My questoin is why Amazon team not doing anythihg against such pickup partner who repeated exhibit wrong behaviour of not picking up order items when its one order with multiple item pack and issue had been raised repeatedly over months. Peaase suggest who protects sellers business from such wrong practices of pickup partners.
