I am writing to raise a serious concern regarding the recent behavior and service disruption caused by your delivery associate and their manager at our pickup location, which serves two of our Amazon-registered firms.

Two days ago, we received a return parcel that was delivered in a tampered and torn condition. Due to the visible damage, we refused to accept the parcel in line with Amazon's return policies. However, the same delivery associate returned the next day with the same parcel, this time taped up, and tried to force us to accept it. Upon our refusal and concern, we spoke with his reporting manager, whose response was extremely unprofessional. He threatened that no further pickups from this location will be allowed, directly affecting not only the firm involved in the return issue but also our second firm registered with the same pickup address.

This unprofessional and threatening behavior is completely unacceptable and is directly impacting our business operations. Both firms' pickup services were blocked due to this incident, which is causing order delays and dissatisfaction among our customers.

To make matters worse, even today the pickup associate came but refused to collect the parcels, saying he will not process any pickups from our location.

If this is the kind of support we are expected to receive from Amazon's logistics and delivery partners, we are compelled to reconsider continuing our business on the Amazon platform. We cannot continue selling on a platform where such behavior is tolerated and basic operational support is disrupted without justification.