Reactivate Your Account
Dear Amazon Customer Support,
I am writing to request the reactivation of my Amazon account, which has been deactivated or suspended. I believe there may have been a misunderstanding or an error in the account statement and I would appreciate your help in resolving this matter.
Please note that I have noticed an association between my Amazon account and another account called TECHTRONIC SRL. I have no knowledge of or relationship with this account, and would appreciate clarification on how this association has been established.
I kindly ask you to check my account and reactivate it as soon as possible. If additional information or verification is required, please let me know and I will be happy to provide it to you promptly.
I value my relationship with Amazon and its services and look forward to resolving this issue in a timely manner. Thank you for your attention and prompt assistance.
Sincerely,
IVAN BAEZ BIDO
Reactivate Your Account
Dear Amazon Customer Support,
I am writing to request the reactivation of my Amazon account, which has been deactivated or suspended. I believe there may have been a misunderstanding or an error in the account statement and I would appreciate your help in resolving this matter.
Please note that I have noticed an association between my Amazon account and another account called TECHTRONIC SRL. I have no knowledge of or relationship with this account, and would appreciate clarification on how this association has been established.
I kindly ask you to check my account and reactivate it as soon as possible. If additional information or verification is required, please let me know and I will be happy to provide it to you promptly.
I value my relationship with Amazon and its services and look forward to resolving this issue in a timely manner. Thank you for your attention and prompt assistance.
Sincerely,
IVAN BAEZ BIDO
13 replies
Seller_rI7BZIczK8iAC
You are not talking to Amazon here, this is the seller forum.
You don't have to contact "customer support" but seller support. You are not a customer but a seller.
If you would like an advice from other sellers here copy and past the message Amazon sent you regarding the suspension of your seller account.
Seller_kIukTwdhvntAp
Note that @Seller_rI7BZIczK8iAC is correct about this being a FORUM.
As to the related account issue here are some possibilities --
Amazon found SOMETHING they don’t like and it could be something not even related to your NEW account.
Have you EVER had another account?
Have any family members or business associates had other Amazon accounts?
Has ANYONE ever logged into THEIR Amazon account from your home or business?
Have you ever logged into your account from a business location that had an Amazon account of their own?
Have any of the above individuals ever had accounts that have been closed or sanctioned?
Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?
Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?
Amazon links EVERYTHING that they can trace back to you and your IP addresses.
Sonny_Amazon
Hello @ivan_baez_bido,
I am circling back on your thread about the related account deactivation. Thank you for your patience in the response to your post, now let's consider some key points for a path forward -
"Please note that I have noticed an association between my Amazon account and another account called TECHTRONIC SRL. I have no knowledge of or relationship with this account, and would appreciate clarification on how this association has been established."
The firs step will involve determining where this account link is coming from. Have you hired anyone to help you manage your seller account, like a virtual assistant? Have you shared any personal information from your Amazon seller account with anyone else that has an Amazon seller account?
After researching further and auditing your Seller Account information, next steps will depend on the scenario causing the account link.
Seller University has some great resources to review, and I suggest starting here for some more insight on addressing a Multiple Account Policy Violation.
Please keep in mind, as our community members have mentioned, this Forum space is to ask questions and request guidance from the community - this is not the space to submit an account level appeal.
I hope this helps on your path forward, feel free to post here with an update or any further questions you may have.
Best,
Sonny
Seller_rI7BZIczK8iAC
There is no such thing on Amazon, you cannot communicate by phone with seller support. You can try to solve your specific problem typing the key word in the search bar in seller central.
But if it is regarding account suspension they have sent you a message with PRECISE explanation what to do to reactivate your account.
Don't rely on seller support. If you really want help, you HAVE TO copy paste Amazon's message here.
Seller_aV1Bh32hE0KND
You said in your previous post that you rarely have hired someone; that sounds like you did or may have for a short period. ↓↓↓
That is what we are trying to help you figure out. Without finding the link it's very unlikely you will be able to get your Account reinstated.
Amazon won't provide you with any additional info or help other than the name of the linked Account, the location, and when the Account was opened, they expect the seller to find the source and then submit an explanation/appeal.
