My shipping template in shipping setting getting turned off automatically
DEAR FELLOW SELLERS,
PLEASE HELP ME IF YOU KNOW THE SOLUTIONS TO THIS CASE, AMAZON SELLER SUPPORT IS OF NO USE
So what happens is, if this is turned off automatically, I am not able to know whether it is turned off or not since I don't get any notification
so at this mean time all my listings will not be available for buyers
so I will not receive any single orders, I'm not aware about that because it was happened automatically, so when I wondered why there is no orders till morning, then i call seller support then they will say like sir you turned off your template please change back to normal so your listings will get back and you will get the orders ,
okay I accepted this for first time, but after it's been more than 20 times happened, I lost my lacs of sales, I am facing this issue from last 6 months, I called seller support, the guys who are having only intention to close the case only not to solve my issue
My shipping template in shipping setting getting turned off automatically
DEAR FELLOW SELLERS,
PLEASE HELP ME IF YOU KNOW THE SOLUTIONS TO THIS CASE, AMAZON SELLER SUPPORT IS OF NO USE
So what happens is, if this is turned off automatically, I am not able to know whether it is turned off or not since I don't get any notification
so at this mean time all my listings will not be available for buyers
so I will not receive any single orders, I'm not aware about that because it was happened automatically, so when I wondered why there is no orders till morning, then i call seller support then they will say like sir you turned off your template please change back to normal so your listings will get back and you will get the orders ,
okay I accepted this for first time, but after it's been more than 20 times happened, I lost my lacs of sales, I am facing this issue from last 6 months, I called seller support, the guys who are having only intention to close the case only not to solve my issue
1 reply
Roberto_Amazon
Hello! @Seller_Gp7d07fhI3lGa
Thank you for bringing this issue into our attention. I will be taking ownership of this issue from now on, I am currently investigating this issue to determine next steps.
That being said, I have closed the case you had with our Support team ending in 6402, this with the intention to avoid duplicate efforts. I will share updates in this thread.
Thanks for the patience,
Roberto
