Subject: Urgent Complaint Regarding Repeated Pickup Failures and Losses

Dear Amazon Seller Support,

I am writing this email to raise a serious concern regarding the repeated pickup failures for the last four consecutive days. Due to this issue, our orders are getting rejected, and this is directly affecting our customer reviews and ratings, which are critical for our business.

It is deeply disappointing that while sellers are penalized up to 150% for any delays or issues from our side, there is no accountability when delays or failures occur from Amazon’s end. As a small business, this unfair treatment results in both financial and mental stress.

Additionally, the pickup associate’s contact number is either unreachable or not answering calls. Whenever we report this issue to Amazon Seller Support, we are repeatedly told to wait until 6 PM and then fill out the Not Picked Up form—a process we have followed for four days without any resolution.

Moreover, when we request contact details or the location of the pickup associate, we are told that this information is unavailable, leaving us helpless.

This situation is highly unjust. If a product has even a minor issue from our end, Amazon charges us fees, penalties, and shipping costs. But when Amazon or its delivery associates fail in their responsibility, the seller is still made to suffer losses.

We humbly request Amazon to:

Improve pickup services and ensure accountability for repeated failures.

Provide loss compensation for rejections and customer dissatisfaction caused by Amazon’s delay.

Apply the same rules and penalties to Amazon’s side as are applied to sellers, in the spirit of fairness and support for small businesses.

We hope for a timely response and resolution, as our daily livelihood depends on the efficiency of Amazon’s services.