Alert: Buyer Fraud – Fake "Not Received" Refunds (Delhi Region)
I wanted to bring a concerning issue to your attention and see if anyone else has faced similar abuse from this buyer.
The Problem: A customer (Megha, New Delhi) has repeatedly placed orders only to claim they were "not received," securing refunds each time while we lose both product and payment. This has happened multiple times (2024 and again recently), suggesting deliberate policy abuse.
Buyer Details: Name: [...]
Our Actions:
Reported to Amazon Seller Support (Case ID: [we can't share] hope amazon team will take a action soon).
Requested account investigation + permanent block from our listings.
Questions for the Community:
Has anyone else encountered this buyer or similar patterns?
Any success in recovering funds or getting Amazon to take action?
Tips to prevent/manage such fraud?
Why Share?
If this is a repeat offender, a collective report to Amazon may force stricter action. Let’s help each other avoid losses!
Thankyou!
[Moderator Edit: Removed buyer name - Rachelle]
Alert: Buyer Fraud – Fake "Not Received" Refunds (Delhi Region)
I wanted to bring a concerning issue to your attention and see if anyone else has faced similar abuse from this buyer.
The Problem: A customer (Megha, New Delhi) has repeatedly placed orders only to claim they were "not received," securing refunds each time while we lose both product and payment. This has happened multiple times (2024 and again recently), suggesting deliberate policy abuse.
Buyer Details: Name: [...]
Our Actions:
Reported to Amazon Seller Support (Case ID: [we can't share] hope amazon team will take a action soon).
Requested account investigation + permanent block from our listings.
Questions for the Community:
Has anyone else encountered this buyer or similar patterns?
Any success in recovering funds or getting Amazon to take action?
Tips to prevent/manage such fraud?
Why Share?
If this is a repeat offender, a collective report to Amazon may force stricter action. Let’s help each other avoid losses!
Thankyou!
[Moderator Edit: Removed buyer name - Rachelle]
2 replies
Rachelle_Amazon
Hi @Seller_KnMp3gG5qwDG2,
I am Rachelle from Amazon.
You don't have a case ID? It is not a problem to share a case ID if you have one. It would actually help me a bunch to have a look myself.
Best Regards
Rachelle
