📦 Easy Ship Pickup Misses: How to Avoid Them 🏃♂️➡️
🚚 Hello, Sellers! Amazon Easy Ship lets you deliver orders to more than 99% of India's serviceable pincodes by having a delivery associate pick up from your location and deliver to the buyer's doorstep. 🏡
Many sellers use Easy Ship to scale their business with minimal effort. However, we do get questions about Pickup Misses. Pickup Misses are when an Easy Ship order isn’t picked up by the associate within the assigned pickup time.
Here are suggestions for what you can do to avoid Pickup Misses and reduce delayed orders and frustration.
1. 👉 Make sure your information is accurate and clear! 🚩
- Update pickup info in Seller Central: go to Account Information > Shipping and Returns > Easy Ship Settings. 🔎
- Make sure your address is as accurate as possible! Include details like the house and floor number, building name, locality, pin code and any nearby landmarks that will help the associate find you (and your package!). 🏠
2. 🤝 Create a Problem-Free Pickup! 😊
- Make sure the contact number is for the person handing over the parcel, in case the associate needs to reach them during the pickup time. ☎️
- Use the "Update Pick-up Location" pin on the maps feature to help associates more easily locate you. 📌
- Check that packages meet the Guidelines for labelling and packaging, and have orders ready before the scheduled start time. 📦
Do you use Easy Ship and have other suggestions for preventing pickup misses? Please share those suggestions with sellers in this thread!
If you have tried these methods but still have an Easy Ship pickup problem, please visit the article:
Seller Forums: Easy Ship Pickup Misses: What Happens Next?
📦 Easy Ship Pickup Misses: How to Avoid Them 🏃♂️➡️
🚚 Hello, Sellers! Amazon Easy Ship lets you deliver orders to more than 99% of India's serviceable pincodes by having a delivery associate pick up from your location and deliver to the buyer's doorstep. 🏡
Many sellers use Easy Ship to scale their business with minimal effort. However, we do get questions about Pickup Misses. Pickup Misses are when an Easy Ship order isn’t picked up by the associate within the assigned pickup time.
Here are suggestions for what you can do to avoid Pickup Misses and reduce delayed orders and frustration.
1. 👉 Make sure your information is accurate and clear! 🚩
- Update pickup info in Seller Central: go to Account Information > Shipping and Returns > Easy Ship Settings. 🔎
- Make sure your address is as accurate as possible! Include details like the house and floor number, building name, locality, pin code and any nearby landmarks that will help the associate find you (and your package!). 🏠
2. 🤝 Create a Problem-Free Pickup! 😊
- Make sure the contact number is for the person handing over the parcel, in case the associate needs to reach them during the pickup time. ☎️
- Use the "Update Pick-up Location" pin on the maps feature to help associates more easily locate you. 📌
- Check that packages meet the Guidelines for labelling and packaging, and have orders ready before the scheduled start time. 📦
Do you use Easy Ship and have other suggestions for preventing pickup misses? Please share those suggestions with sellers in this thread!
If you have tried these methods but still have an Easy Ship pickup problem, please visit the article:
Seller Forums: Easy Ship Pickup Misses: What Happens Next?
91 replies
Seller_WMRVuIkEV1F1B
this all sounds good
but the reality is the easy ship pickup person does not come in the slot selected, but comes in the evening sometimes even around 8pm and he does not scan the product and mark it as picked up instead he takes it back to the hub late in the day and they scan it only on the next day, which leads to most of the orders being marked as late some even get cancelled due to this.
Seller_oD3HQJSM8PTBz
This all sounds good
But the reality is the easy ship pickup person does not come in the slot selected, but comes in the evening sometimes even around 8pm and he does not scan the product and mark it as picked up instead he takes it back to the hub late in the day and they scan it only on the next day, which leads to most of the orders being marked as late some even get cancelled due to this.
Seller_d4pALVIPMKdds
The pickup for my shipment was delayed, which caused unnecessary inconvenience. I had scheduled the pickup well in advance, but the courier did not arrive in the selected slot and there was no proper communication about the delay. The delivery agent’s service has also been consistently disappointing. The reality is that the Easy Ship pickup person rarely comes during the chosen slot and often shows up in the evening, sometimes even around 8 PM. He also does not scan the product or mark it as picked up at that time. Instead, he takes it back to the hub late in the day, and the package gets scanned only the next day. This results in most of my orders being marked as late, and a few have even been cancelled because of this. I hope Amazon improves the pickup coordination process and the accountability of delivery agents to prevent these issues.
KJ_Amazon
Hello @Seller_WMRVuIkEV1F1B @Seller_Ub8HCpfg98Ke0 @Seller_oD3HQJSM8PTBz
Thank you for your feedback about Easy Ship missed pickups.
There are times when pickup issues are caused by incomplete information on the seller side. This post suggests some things sellers can check and confirm to reduce the chances of a missed pickup.
However, we understand that there are times sellers can provide correct information but still have pickup misses.
That is why I also posted the below article with details on reporting these misses, including rescheduling pickups and correcting metric hits.
📦 Easy Ship Pickup Misses: What Happens Next? 😕
Please visit the above thread for that information.
Seller_9Nxj5ufS8zlT1
NONE of the "solutions" provided by Amazon Easy Ship works. This shows how oblivious you are to the real issue being faced by sellers.
Let me list out the solutions and what happens:
1. Fill out the Easy Ship Pickup Misses Issue Form - This does not solve the main issue of pickup it simply creates a record that a pick up was missed. With this form, the pick up is rescheduled - BUT THE ASSOCIATE STILL DOES NOT SHOW UP!
2. Reach out to the pickup associate - They do not pick up, or they pick up and lie and never show up, or many times the number is not even visible in the said link. Also why should Sellers make multiple calls and constantly go after Delivery associates to do THEIR job? Its Amazon's responsibility to make sure they show up.
3. if you have been charged a cancellation fee for that order - Yes this has already happened to me a few times. This again shows the complete disconnect between Amazon's delivery associates and whatever system is recording cancellations. AGAIN simply refunding still DOES NOT solve the MAIN ISSUE of Delivery Associates not showing up.
My orders 403-6278263-9476353, 406-2101919-6557934 were not picked up for 7 DAYS from date of order even after multiple reschedules. 7 Days! And then finally I was charged the Referral Fees!!! Please stop calling it EASY ship.
All of the above from my Seller location that is right in the center of Bangalore. Its not even some rural or unreachable location.
I have been forced to now cancel Easy ship and go back to Self Shipping my orders - where with India post I had 100% on time delivery rates.
Seller_oP19eCMd53LmC
Hello, It was my first order an the pickup person did not came, as well the contact number i tried but no response. Even on the next day there is no one responding. Don't know what to do in this situation
Seller_AzoaPFdoGEVqV
Hi,
Thank you for the suggestions on avoiding Easy Ship Pickup Misses. However, this advice is superficial as it fails to address the systemic issues that sellers believe are the true root cause of these problems.
➡️The premise that sellers are responsible for pickup misses is "FLAWED" . Why would any seller willingly disrupt their own shipments?
Instead of focusing on seller-side solutions, it is crucial for Amazon to examine 🔎its own internal operations🚚. Based on our investigations and shared experiences within the seller community, the real problems lie within the 👉 Amazon logistics network itself.
📌Here are the core issues that need immediate attention:
1. Systemic Flaws in the Logistics and Operational Network🚚
🚩Insider Control and Subcontracting: It is widely believed that a small number of "insider" entities, similar to the Cloudtail,ETrade etc, not only control a disproportionate share of sales but also manage major FBA hubs across the country. These primary entities allegedly subcontract local pickup and delivery operations to third-party companies after collecting significant deposits.
🚩Labor Exploitation: These subcontractors, in turn, often hire Amazon Transportation Services (ATS)🚚 staff at very low wages (e.g., ₹12,500–₹15,000/month) for grueling 16-hour shifts. This practice creates a fragile and demotivated workforce, making the entire supply chain vulnerable to misconduct and theft 🎭.
Staff are sometimes forced to work without being logged into the system, resulting in them not being paid for their labor.
➡️2. Organized Theft and Fraudulent Returns
This broken operational structure has led to widespread, calculated theft that systematically targets sellers. We are not facing simple "pickup misses"; we are facing organized crime.
🚩The Mechanism of Theft: A staggering number of fraudulent returns-where we receive cheap, used, or entirely different items back,are a direct result of product theft by personnel within the delivery network.🚚
🚩Coordinated Fraud: Delivery staff🚚 reportedly use accounts of friends or family to place orders. They then intercept the package at the delivery hub, swap the genuine product with a worthless item, and process it as a "return."
🚩Delivery Interception: In other cases, an agent fakes a "customer rejection," opens the package, steals the product, and reseals it with a fraudulent item before returning it to the seller.
➡️Systemic Cover-Up: The theft is concealed within Amazon's system using false return reasons, making it nearly impossible for a seller to successfully dispute the claim. As a result, Amazon refunds the buyer from the seller's account, and we, the sellers, are forced to bear the total loss for a product stolen from within Amazon's own supply chain.🚚
🚩 🚩This is a Crisis, Not a Seller-Side Issue.
This pattern of loss and exploitation is now rampant, affecting countless small sellers. We are trapped in a system that is RIGGED against us👎⚖️, where we are forced to pay for the theft of our own products. The feeling among sellers is that there is no recourse; we will not get any meaningful help or favorable solutions.
It is difficult to believe that Amazon is unaware of these systemic issues. The corporate silence suggests a reluctance to disrupt the supply chain, even at the great expense of its sellers.
🔴Therefore, instead of providing advice that implicitly blames sellers, we urge the community admins to escalate these burning issues.
👉This is not about inaccurate addresses or packaging; this is about 👉organized theft facilitated by deep-rooted problems in your logistics🚚 chain. We need immediate investigation, accountability, and systemic reform-not simplistic "Gyan."
✅✅🔶"It is time to examine the 'DARKNESS IN YOUR OWN BACKYARD'. If you cannot see it, then look to your sellers. Our experiences are the proof that clearly shows just how dark your BACKYARD IS."
