Dear Amazon.in Seller Support Team,

I hope this message finds you well. I am writing to bring to your attention some major issues that are affecting my business on Amazon India. These issues pertain to the commission charges on refunds and the Safe-T claim policy.

1. **Commission Charge on Refunds**:

I would like to express my concern regarding the commission charges imposed on refunds. It seems unreasonable that sellers have to bear the refund commission when an order is refunded to the customer. This practice is not in line with fair business practices. Sellers should not be penalized for refunds, especially when they have already fulfilled their part of the transaction. I kindly request a review of this policy to ensure a fair and equitable solution for sellers on the platform. The most of time the buyer cancels the order even after the order was delivered to them, the Amazon refunds those orders to them without asking our point of view. This is affecting our business badly. First, our product got wasted because these are non-returnable items then we also have to bear additional commission on refunds which is 120₹-200₹ (4x than our per order profits). Our 4 orders profit got wasted only in 1 refund even the order was delivered to the customer from our side.

2. **Safe-T Claim Policy**:

My second concern revolves around the Safe-T claim policy. When we file a Safe-T claim for orders that have been refunded, we receive a message stating that the order will be reimbursed within 50 days of the refund. However, in these cases, this reimbursement is not processed within the stipulated time frame. This delay in reimbursement causes financial strain on our business operations.

Moreover, when we attempt to file Safe-T claims for orders after the 50-day period has passed, we are informed that these orders are not eligible for a Safe-T claim because such claims must be filed within 15 days of the refund. This contradiction in policies creates confusion and frustration for sellers.

I kindly request that Amazon.in Seller Support addresses these two critical issues promptly. A fair and transparent commission policy regarding refunds is essential for the sustainability of our business on the platform. Additionally, the Safe-T claim policy should be reviewed to ensure consistency and adherence to the stated timelines.

I believe that resolving these issues will not only benefit my business but also enhance the overall seller experience on Amazon India. I appreciate your attention to these matters and look forward to a prompt resolution.

Thank you for your understanding and cooperation.

Sincerely,