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    Seller_jYtaexVPx66Hb
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    Seller_26hnnLyTguBOx
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    Seller_bmInyIxYwnF7Y
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    Seller_e31lCM23hISIV
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    Seller_4PAL24mfId4Ce
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    Seller_jYtaexVPx66Hb
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    Seller Support unable to understand the query
    by Seller_jYtaexVPx66Hb
    Amazon replied

    Seller Support is not understanding queries, giving irrelevant replies, and wasting time instead of providing proper solutions. This is seriously affecting business operations — please review and respond with accurate support.

    When sellers raise issues, we expect precise answers and real solutions. Instead, we keep getting generic copy-paste replies that don’t solve the actual problem. This leads to delays, frustration, and financial impact.

    Amazon must ensure Seller Support agents read queries carefully, address the specific concern, and give clear actionable responses. Sellers deserve professional support to run their business smoothly.

    Kindly look into this matter.

    Thank you,

    Eye Wah

    9 votes
    0 votes
    372 views
    11 replies
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    Seller_26hnnLyTguBOx
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    SELLER RETURNS DELIVERING IN PORTAL WITHOUT OTP ...BIG SCAM BY DELIVERY BOYS..
    by Seller_26hnnLyTguBOx
    Amazon replied

    WE ARE SELLER FROM LUDHIANA...THERE ARE MANY DELIVERY BOYS WHO ARE JUST CLICKING THE RETURN WITHOUT OTP AND SELLER DIDNOT GET RETURNS ...THIS IS BIG SCAM GOING IN OUR AREA ....THEY ARE NOT DELIVERING RETURNS BUT IN PORTAL IT IS DELIVERED...A BIG INCIDENT I M SHARING, THERE A GUY WHO CAME AMAZON OFFICE EARLY IN MORNING JUST TO SEE THE RETURN PACKET WHICH IS IN USE WITH HIM...HE TAKE THEM PACKETS AND SELL IN THE MARKET ....STATUS OF THE PACKETS MARK AS DELIVERED IN PORTAL BUT SELLER DIDNOT RECIEVED...THERE ARE MANY BOYS WHO DO SAME THING....THEY HAVE NUMBER OF EXCUSES TO CLAIM THE PACKETS RETURNS.....SO I M HEREBY WRITING THIS TO AMAZON TO TAKE SOME ACTION AGAINST THESE KIND OF DELIVERY BOYS..NOT ALL ARE SAME..SOME ARE HONEST AND RETURN PACKETS SAFETY.....

    PLZ SELLER TRACK YOUR RETURN REGULARLY ALL OF THE SELLERS....IF I EXPERIENCE THIS PROBLEM , YOU WILL ALSO FACE THIS PROBLEM BECAUSE AMAZON IS NOT TAKING ACTION AGAINST THESE THIEVES....ALL THE PROFITS ALL THE HEAVY LOSSES ARE OF SELLERS MARK MY WORDS

    10 votes
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    441 views
    6 replies
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    Seller_bmInyIxYwnF7Y
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    Inventory being stolen at Amazon Fulfillment centers when Inbounding
    by Seller_bmInyIxYwnF7Y
    Amazon replied

    Our items are being lost/stolen at FBA - ISK3. There seems to be pattern to this and Amazon employees are well aware of the system and know how to game it.

    Despite opening multiple cases for multiple shipments over several years, nothing has improved.

    Even though, Amazon signs and stamps the delivery challan, they never reimburse for lost inventory during inbouding.

    Even when you bring to seller support notice that less items counted within 2-3 days of appointment, seller support conveniently says it takes 14 days to process fully. After 14 days, they close the shipment and even after RECONCILATION AFER 14 DAYS, amazon will never admit that its warehouses are infested with thieves who steal seller items. NO refunds/re-imbursements in selling for past 7 years through FBA

    Their receiving reports DIFFER depending on time and day you check. We have receicing reports after 2 days where they show ALL unit received/ as sent, but after 14 days, they will SHORT the items and say MISSING.

    EVERY SHIPMENT WE ARE SUUFERING 10,000 TO 20,000 INR LOSSES..

    4 votes
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    87 views
    9 replies
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    Seller_e31lCM23hISIV
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    Concern Regarding Returns, Fake Reviews & FBA Shortages
    by Seller_e31lCM23hISIV
    Amazon replied

    Dear Fellow Sellers & Amazon Team,

    I wanted to share a very concerning experience that I believe many sellers may relate to.

    We are seeing multiple return deliveries marked against our account, but when we contact customers, they often say they never received the product in the first place, nor did they cancel or return anything. At the same time, some shipments that were sent in full count are being closed by Amazon with a lower received quantity, which is very difficult for us to accept after giving our entire inventory to ATS.

    The challenge is that buyers and even Amazon’s systems may assume this is the seller’s fault, which directly impacts our reputation. To make matters worse, we are receiving fake negative reviews that are not being removed, despite being clearly misleading.

    As sellers, we are already managing heavy FBA fees and operational costs, and when such issues occur repeatedly, it becomes extremely difficult to sustain and grow on this platform.

    I am kindly requesting Amazon to:

    Review these return and shortage discrepancies more carefully.

    Provide sellers with protection against fake reviews that damage credibility.

    Ensure transparency in how inventory is counted and reconciled at FCs.

    We all want to grow together with Amazon, but such issues make it very discouraging for honest sellers who invest heavily in inventory and trust the system.

    Warm regards,

    ROHIT BHASIN

    CEO – Namah At Your Service

    2 votes
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    105 views
    5 replies
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    Seller_4PAL24mfId4Ce
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    Amazon Easy Ship orders are arriving very late
    by Seller_4PAL24mfId4Ce
    Amazon replied

    Amazon Easy Ship orders are arriving very late. Prime badge items should normally be delivered within one to two days, but for the last three days delivery has been delayed. Earlier, deliveries were on time. Please check and ensure that Prime badge orders are shipped and delivered within the promised time.

    3 votes
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    140 views
    1 reply
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    Seller_L20ndoN5qyKJy
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    Buyers are Not Getting an Option to Return without any problems!
    by Seller_L20ndoN5qyKJy
    Amazon replied

    Dear All,

    There is an interesting but seller penalizing policy Amazon has introduced quitely.

    Nowadays, for most of the products, buyers do not get the option to return without giving a reason, and Amazon has removed the reasons like 1) Changed their mind, 2) Better price available, etc.

    All the reasons are related to product problems.

    If the Buyer wants to return, He/She is forced to choose a reason that affects the seller's performance matrix.

    Amazon algorithms are also working poorly, closing listings for 7 days even if there's only one return in the last 30 days.

    Seller Support says they do not have access to this, and listings are being closed from behind by the system.

    Now another Side Effect of the Above Policy:

    Over 20% of listings are closed abruptly. My team spends a full day fighting with seller support, showing them proof. They agree but can't help.

    When a listing is closed for 7 days or X number of days in a month, how do we determine the exact demand for the product? When we receive the product and the listing is active, it often sells out sooner than expected. So Sellers get out of stock.

    Again, the Seller gets penalized for out-of-stock listings.

    Due to inaccurate inventory requirement calculations, we cannot send the product to all fulfillment centers multiple times.

    Then again Seller gets penalized for not having regional stock.

    All the problems occurred due to one simple change (which looks like a child's thought): Amazon has made a move to curb returns. However, it is causing numerous problems and ultimately resulting in more losses to Amazon and its sellers.

    Looks like Amazon is inspired and adopting the ease of doing business policy of India :)

    1 vote
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    57 views
    3 replies
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    Seller_Inb4JUhaV56z3
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    All listing made ,'Unavailable' by Amazon
    by Seller_Inb4JUhaV56z3
    Amazon replied

    Srejonee my brand is registered with Amazon India for more than 3years and we are doung business and advertising regularly. Our Account is showing Healthy.

    Last two weeks all our listings, more than 150,are made unavailable by Amazon ! We cordinated with Sales Support and made the changes suggested by them in Photos or description etc but still no result.

    Ti is a frustrating exercise everyday to call sales support, follw the recommendation, wait 24 hours for results and to find NOTHING HAPPENED.

    THE PROBLEM REMAINS AS IT IS !!!!!

    What's going On ???

    2 votes
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    118 views
    2 replies
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