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Seller_PIHyltK09pbl3
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Hello Sellers!

We know protecting your brand matters. Here's a simple guide to reporting unauthorized brand name changes on your ASINs.

When Can You Use This Process?

Are you the Trademark/Brand owner? Did someone change your ASIN's brand name without permission? Please follow these three steps to submit a complaint:

1. Click "Report Abuse" on the product detail page

2. Select "Product detail page was changed to represent a different product"

3. Include helpful details like when you created the ASIN and what the original brand name was

Important: This Process Doesn't Cover

  • Revoked brands – If your brand was removed from Brand Registry, you'll need to appeal and restore it first before trying to restore the brand names.
  • Generic to branded changes – We can't change Generic brand names to registered brands (see our Brand Name Policy for details)
  • Your own brand updates – If you created the ASIN under a different brand and want to change this to another brand name. (see our Brand Name Policy for details)

What Happens Next?

We're actively reviewing these reports and working to resolve them faster. If your report gets declined, don't worry. Just create a discussion in the "Manage Your Brand" category with your complaint ID, and we'll follow up on your thread as soon as possible.

General questions about this process? Drop them in the comments below!

9 votes
1 vote
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Seller_wLo9zvoHzGFaL
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New tm Mark
by Seller_wLo9zvoHzGFaL
Amazon replied

new brand bana hai be professional

1 vote
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4 replies
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Seller_z3k8APxGfbQEK
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Amazon replied

Hi Sellers 👋

We know many of you are worried about unexpected changes to your brand names. We hear you! 👂

Your business matters to us, and we're taking action to help you.

What to do if Your Brand Name changes without permission? ⚡

Go to “Report Abuse” and use "Product detail page was changed to represent a different product".

Share important Info:

  • When did you create the ASIN?
  • Who created it?
  • What was the original brand name?

🔍 Our team is checking these reports daily!

Your report gets rejected? No Worries! 💪

  • Come back to forums and post in the "Manage Your Brand" section
  • Don't forget to add your complaint ID. We can help you faster this way!

What We're Doing:

  • Working hard to stop unauthorized changes ⚔️
  • Making the system more secure 🛡️
  • Creating better ways to protect your brand ✅

Need Help? 🆘 Drop your questions below - we're here for you! 👇

Thank you for your patience as we make things better! 🙏

4 votes
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1.2K views
8 replies
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Seller_ehLSJLN849zk8
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Dear Amazon Team and Fellow Sellers,

I am writing this post out of genuine concern and frustration. Despite being Brand Registered, my product listings under the brand Merakiware are repeatedly being mapped and hijacked by other sellers who list cheap, low-quality duplicates of my products under the same ASIN.

Each time this happens, these sellers offer products at unrealistically low prices, which immediately affects the Buy Box, damages listing credibility, and results in a direct loss of sales and reputation for my brand.

I want to highlight that:

All my listings were created under my Brand Registry, with unique images, titles, and A+ content.I have already raised multiple cases with Seller Support, but the same issue recurs after temporary resolutions.

The competing sellers’ products are clearly not identical — poor-quality imitations, often violating both Amazon policy and intellectual property protection.The listing quality and ratings drop due to counterfeit or low-grade products sold under my brand, which permanently harms my customer trust.This constant mapping not only undermines my Brand Registry protection, but also destroys the core purpose of maintaining product authenticity on Amazon.

I request Amazon to:

Immediately de-map the unauthorized sellers from my listings.

Permanently restrict non-brand sellers from adding offers to ASINs owned by my Brand Registry.

Strengthen enforcement of brand protection measures to prevent repeated hijacking.

I have attached screenshots of:

The affected ASINs :- B0FDL6Y5CX

Unauthorized sellers mapped under them: SR Empire

Amazon must address this urgently — repeated mapping and counterfeit activity under registered brands is not only unfair but also damaging to sellers who invest in genuine product quality and branding.

Best regards,

Team Merakiware

2 votes
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6 replies
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Seller_5MTQi7ZLRKw3r
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Visit store" link no showing up
by Seller_5MTQi7ZLRKw3r
Amazon replied

Dear Support Team, Our store was approved on September 23rd, but it is still not visible under the listings. Could you please check if there is any pending step from our side or if there is an issue preventing it from being displayed?

2 votes
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168 views
3 replies
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Seller_xgE6IqUG58fbq
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Pending case creation brand registry
by Seller_xgE6IqUG58fbq
Amazon replied

I have submitted the case but it shows Pending case creation since yesterday.

2 votes
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274 views
5 replies
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Seller_9JJV4sSfqpn3s
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Need help with listing hijack
by Seller_9JJV4sSfqpn3s
Amazon replied

I have been selling on amazon for a few months. My experience has so far been good and I would still consider myself a new seller.

Two of my product has been hijacked by another seller. The seller is selling my product at an increased price. Now technically it's not even possible for the seller to get his hands on my product at all, yet he is able to list and sell product. I assume he is using bait and switch tactics and might possibly send some other generic or unbranded or other brand product instead of mine. The seller storefront also shows him hijacking listing for several other sellers. I hope amazon investigates this thoroughly as the seller seems like a notorious hijacker and has hijacked a lot of listings.

I have a 4.7 average rating on my product and one of the variation shows even as amazon choice. This hijack will definitely affect my rating should the customer receive a different product. These hijacked order will only ruin the customer experience.

My case ID is 11471706262 so amazon can look into it. The report violation page keeps looping and asking me to resubmit. So using this post to bring this to amazon's attention.

1 vote
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159 views
11 replies
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Seller_CiN1ubsJVOlr1
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Here's what you have to do,

Invest in intrademark, wait for a year, obtain a registration certificate, throw your listing on Amazon, deliver quality, get good reviews, add A+ Content and "Brand Protections", get the listing to the first page and make it hot selling,

A random new seller will come and now map to your product and suddenly you have lost the buy box, the seller sells a few unit, you have to order your OWN product for REPORTING A VIOLATION, and once you get it DELIVERED, is when you can report a violation as if MAPPING to your BRANDED LISTING was not enough.

Now deal with all the hit that the random seller mapping has caused to your listing, and the negative reviews that will not be removed because of AMAZON POLICIES.

There goes your brand building dream on Amazon.

Even Gaffar Market has better brand protection than this website LOL.

You cannot even track each and every listing buy box anymore because you have close to 200-300 listing and amazon does not make it easy to just look up your buy box lost listing than to just display some random number out of 100% on your dashboard!

Thank you Amazon, VERY COOL <3 XOXO

9 votes
0 votes
119 views
1 reply
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