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    🛡️ A-to-Z Claims After Delivery
    by Seller_FJwyF3iu5qxUY
    Amazon replied

    Hey Sellers,

    When a customer files an A-to-Z Guarantee claim after delivery, having the right evidence ready can make all the difference.

    What Are Post-Delivery A-to-Z Claims?

    Customers can file A-to-Z claims for two reasons:

    • Item Not Received — customer says the order never arrived
    • Item Defective/Different — customer says the item was damaged or not as described

    ⚠️ Important : A-to-Z claims apply only to seller-fulfilled orders.

    Evidence You Must Have Ready

    When responding to a claim, include:

    • Tracking number with delivery confirmation
    • Signature confirmation (if available)

    📩 Send delivery confirmation via Buyer-Seller Messages with the order number, delivery date, address, and tracking info. This creates a documented trail Amazon can review.

    The 48-Hour Rule

    When Amazon requests information, you have 48 hours to respond.

    If you miss this window:

    • The claim is automatically granted to the customer
    • Your account is debited
    • Your Order Defect Rate (ODR) is negatively impacted

    ✅ Pro Tip: Check your Seller Central homepage and email daily for claim notifications.

    If a Claim Is Granted

    You have 30 days to appeal. Submit any new supporting evidence. If the appeal is successful, both the refund cost and ODR impact may be reversed.

    Quick Checklist: Before, During & After Delivery

    • ✅ Use trackable shipping with reliable carriers
    • ✅ Send delivery confirmation via Buyer-Seller Messages
    • ✅ Retain all documentation for at least 90 days
    • ✅ Monitor your Account Health dashboard regularly

    📚 Resources

    💬 I want to hear from you! What are your thoughts? How do you appeal? Do you have a format you use? Let me know!

    1 vote
    1 vote
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    8 replies
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    Customer return reason "ITEM ARRIVED TOO LATE"
    by Seller_hYJUsKW3zyNcV
    Amazon replied

    Amazon is running out of common sense. Why I am saying that? They are asking customers return reason "ITEM ARRIVED TOO LATE". It seems like the item was delivered to the customer a decade later. They are accepting return with such useless return reasons. Who delivered the item? It is AMAZON. Who is responsible for the delay (whatever it is)? It is AMAZON. Then why amazon accept returns or why they are charging our account with refund processing fee when they are responsible for the delay? There are so many useless reasons are offering by amazon to their beloved customers.

    1. Not required anymore. (my question is if the customer don't need the item anymore then why they accepted the delivery or why should we pay for refund process fee? Actually they are returning the item after using the product and AMAZON is happily taking back and charging our account)

    2. Ordered in error. I don't know what the hell is this? Customers are placing prepaid orders and surprisingly returning by saying that they have ordered the item in error. It seems like they were posessed by some ghosts while placing orders. After using the item they are returning the product by saying that ORDERED IN ERROR and amazon is happily taking back and charging our accounts.

    See AMAZON we are small sellers and we all are struggling to earn each penny in this competetion market. Show some humanity to us while charging our accounts and accepting returns from customers.

    35 votes
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    29 replies
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    Seller_pGaJTZb3yUi7n
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    return related issue
    by Seller_pGaJTZb3yUi7n
    Amazon replied

    I haven't received my return for 2 months When will I get my return???

    2 votes
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    12 replies
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    Fake COD orders are not stopping. Amazon is not taking cognizance.
    by Seller_eV3kX9U8gD6Um
    Amazon replied

    I am facing these fake orders in COD form mostly from the past few months . Have even raised several tickets and complaints regarding this. But on the contrary Amazon India does not wants to take action against these buyers.

    Today I got a fake order again. Attaching the image for showing whats its like. Hope Amazon takes action on this order and provides timely response which is a mockery these days by Amazon associates.{picture removed by moderator }

    10 votes
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    29 replies
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    Seller_cGyhvvgDbzxxz
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    Request for Fair Enforcement of Return Policies and Seller Protection
    by Seller_cGyhvvgDbzxxz
    Amazon replied

    Dear Amazon Team,

    I appreciate Amazon’s strong focus on customer satisfaction. However, I respectfully request that equal consideration be given to sellers as well.

    Many sellers, including myself, are facing significant losses due to return decisions that appear to disregard established policies. In multiple cases, returns have been accepted even after the official return window has expired, and refunds have been processed immediately without proper verification.

    Additionally, seller claims often take up to 50 days to process, whereas buyers receive instant refunds. This imbalance creates financial strain, especially when sellers bear the cost of GST, packaging, and operational expenses for returns that fall outside the policy.

    In several instances, buyers have contacted Amazon customer support and returns were approved despite being outside the eligibility period, resulting in unavoidable losses for the seller.

    I sincerely request Amazon to ensure consistent enforcement of return policies and stronger protection for sellers. A balanced and transparent process will help maintain a fair marketplace for both buyers and sellers.

    Thank you for your attention and support.

    Sincerely,

    7 votes
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    5 replies
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    SAFE T CLAIM DENIED
    by Seller_w1XYzavm3JfHE
    Amazon replied

    MY SAFE T CLAIMS ARE GETTING DEINED SAYING THAT your seller account is breaching the reject claim to refunds threshold.

    I HAVE TYRE SELLING BUSINESS AND IN REJECT RETURN ORDERS I AM GETTING CUTTER , CLOTHS WORTH NOTHING AND MY CLAIMS ARE GETTING REJECTED SAYING ONLY 8% CLAIM IS ALLOWED

    3 votes
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    Safe T Claims getting denied
    by Seller_WyayNtCV3cFG9
    Amazon replied

    Dear team, all safe T claims are being denied account stating that due to some pattern of filing switcheroo claims, no further claims will be provided. What's our mistake, we have ahipped the correct product using fba but buyer returns a different product.

    SAFE-T Claim ID: 42182-87995-9317363

    SAFE-T Claim ID: 23061-65938-1119962

    SAFE-T Claim ID: 24704-45992-0601215

    SAFE-T Claim ID: 36617-69456-0764100

    SAFE-T Claim ID: 32402-52855-1801364

    SAFE-T Claim ID: 38281-66766-8185168

    SAFE-T Claim ID: 54483-39034-8844438

    All the Safe T claims have been denied by the Safe T team stating that too many claims filed despite video proofs attached in the respective ID's.

    3 votes
    1 vote
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    Seller_PZcZoXZqwDQ8f
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    SAFE-T Claim Wrongfully Denied and False Accusation of Misuse
    by Seller_PZcZoXZqwDQ8f
    Amazon replied

    Dear Amazon Team and Fellow Sellers,

    Our SAFE-T claim for Order ID: 408-9591366-9535509 has been wrongfully denied, and we were falsely accused of misusing the SAFE-T policy, despite providing full evidence.

    We had shipped a brand-new TP-Link ER605 Router, but the returned product was a CP Plus Camera, which we do not even sell on Amazon. This is a clear case of buyer fraud and product swapping.

    We have shared both the packaging video and the unboxing video, clearly showing that the package was opened for the first time after return and that the item inside was completely different from what we shipped. Still, our claim was denied with a generic “policy misuse” reason, without any verification of our proof.

    We have never misused any Amazon policy. We maintain complete documentation for every order and return. It’s disappointing that, instead of addressing the fraud, Amazon’s system has accused a genuine seller of misconduct.

    We request Amazon to reverify this claim manually, review our submitted videos and photos, and ensure that honest sellers are not punished for buyer fraud or process lapses.

    Sincerely,

    Vicky Mandal

    ADVANT

    5 votes
    0 votes
    174 views
    7 replies
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