Hello Amazon Team & Fellow Sellers,

I am raising this discussion because I am extremely concerned about the way my SAFE-T claim has been denied despite clear proof. This is not just about one order, but about the larger issue of how sellers are being exposed to fraud and losing money due to Amazon’s return process.

Case Details:

Order ID: [407-3324223-5603547]

Product: 4 Qty – RINEZZA Elegant Black Abaya, Dubai Style, Embellished Sleeves with Crystal Details, Full Length Islamic Burkha with Dupatta, Free Size

Return Type: Buyer Rejected Delivery (RTS)

Critical Fact: Since the buyer rejected the parcel, the buyer never opened it. The parcel was in Amazon Logistics’ custody during the entire return process.

What Happened: When the return reached me, the package was completely empty – no abayas inside.

Actions I Took:

I immediately raised a SAFE-T claim and submitted:

An unboxing pictures clearly showing the parcel was empty.

Photographs of the received return package.

Despite submitting full proof, my claim was rejected

Reason: You may have provided images with your SAFE-T claims that are not in accordance with Amazon policies, or misused the SAFE-T claims policy.

I filed a re-appeal, but the initial rejection already shows how poorly such cases are handled.

Why This is Serious:

This is a clear case of tampering or theft under Amazon Logistics custody.

The buyer is not at fault since they never accepted or opened the package.

The seller (me) is not at fault since I shipped the correct items.

The entire fraud happened inside Amazon’s system, yet the seller is forced to take the loss.

Questions for Amazon & Community:

On what grounds can a SAFE-T claim be denied when there is clear proof (video + photos) of an empty box return?

Why is Amazon not taking responsibility for logistics tampering, even when the shipment was under Amazon’s control the entire time?

If Amazon continues to deny such claims, how are small businesses supposed to survive repeated fraudulent returns?

What accountability measures are in place for Amazon Logistics to prevent such theft/tampering?

Impact on Sellers:

This incident has caused me the loss of 4 abayas, but more importantly, it has shaken my trust in the SAFE-T process. If even with strong proof, Amazon refuses to reimburse, then sellers are completely unprotected against empty box returns and fraud inside the logistics chain.

Amazon always asks sellers to trust the system and deliver the best service to customers. But what about when the system itself fails sellers?

👉 I urge Amazon moderators and the leadership team to take this issue seriously.

👉 I request other sellers to share if they have faced similar fraudulent returns and what actions worked for them.

👉 This is not a small issue — it’s about ensuring fair treatment and protection for all sellers on Amazon.in.

If Amazon cannot protect sellers from fraud inside its own logistics, then who will?

Thank you,

RINEZZA