Hello Amazon Seller Community,

I’m writing this post out of sheer frustration after exhausting all the proper channels, appeals, and communications with Amazon Seller Support and the Performance Team – but still receiving only generic, copy-paste responses with no outcome.

Let me explain my situation in full transparency, in the hope that someone from the Amazon team or a fellow seller who has gone through this can guide me.

🔒 Account Deactivation Notice

Several weeks ago, I received a notification from Amazon stating that my seller account was deactivated due to being “related to another account beginning with B J Electronic.”

This came as a complete shock because:

I have never opened, accessed, or even heard of this other account.

I am the sole proprietor of my business, and this seller account is my only Amazon account.

I operate with a dedicated laptop, fixed IP internet, and never shared credentials with anyone.

There are no shared addresses, banking details, or contact information with any other account.

🧾 I Provided Everything Amazon Asked For

In my initial appeal, I clearly explained that I have no connection with the said account. I also stated that this may be a false flag, possibly due to dynamic IP ranges, courier overlaps, or some algorithmic error.

I also offered and attempted to provide:

Business registration details

GST certificate

PAN card

Bank statement

Utility bills

But the frustrating part is:

⚠️ There is no option to upload documents.

How are we supposed to “prove” anything when no way is given to provide supporting proof?

📩 Asked for Contact of Related Account – No Reply

Since they claim my account is related to another, I requested the email or contact info of the so-called related account so I could check from my side and possibly resolve the confusion. I was told nothing.

If you accuse someone of being “linked,” at least give them a chance to investigate or defend themselves. But Amazon has refused to offer even basic transparency.

💸 Payment Is Still On Hold

Despite repeated appeals, my payments are still held – this is hard-earned money from genuine orders delivered to customers, not even disputed or refunded.

It’s been weeks now. I’ve followed every rule, maintained 100% order metrics, had great reviews – and now, without any wrongdoing on my part, my account is locked, my payments are frozen, and there’s no way forward.

😤 Generic Responses Every Time

Every response I receive is the same generic copy-paste email saying:

“You have been found related to another account. Please provide documentation. Do not open another account.”

This is beyond frustrating. I’ve already stated multiple times that:

I have only one account

I’m not related to anyone else

I’ve done nothing wrong

Yet the replies are just robotic, cold, and unhelpful. No review of my documents. No personal response. No clear instructions. No way to escalate.

❓Why Am I Being Punished Without Proof?

What happened to:

“Sellers are partners”?

“We support small businesses”?

“Fair process and appeals”?

At this point, I feel like a victim of automation and negligence. A hardworking, policy-following seller is being punished without trial, while actual fraudulent sellers just keep creating more accounts.

📢 Amazon, Please Listen

To the Amazon Moderators and Account Health Specialists who might be reading this:

👉 Please escalate this issue. Please review my appeals manually. Please provide a human response, not a template.

And to fellow sellers:

Have you ever faced this situation? Did anyone manage to get their account reinstated after being falsely flagged for "related accounts"? What else can I do when no upload option is available and no one replies with substance?

⚠️ Closing Message

I’ve put in my time, trust, and investment into Amazon. And this is what I get in return?

Zero transparency. Zero accountability. Zero access to due process.

All I’m asking is:

Either show me the evidence or give me a real chance to prove myself.

Otherwise, this system isn’t fair. It’s automated punishment without appeal.

Thank you for reading.

— A Deeply Frustrated Seller

i am facing an issue with Amazon. All my listings are active live and no issue on seller central but when customers are adding my product in cart and when trying to check out a msg comes to screen "Something went wrong at our end" appears and I am not getting any orders for last 5 days. Seller Support is a group of {moderator edit} not getting any help from them as usual.

Anyone can tell me how to resolve this issue?

This is the second time our orders or not getting picked up by delivery agents they are not even calling. Also the number that they give us to contact the delivery agent that number also doesn't work. We schedule and reschedule our orders every time, also fill the forum but still our issues not getting resolved.

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