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    New Seller Community

    2.8L members
    676 discussions
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    New Seller Community

    2.8L members
    676 discussions
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    Seller_vVf9JuxoiLttt
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    Seller_vVf9JuxoiLttt
    ∙in New Seller Community group
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    No Contact With Easy Pick Up Person
    by Seller_vVf9JuxoiLttt
    Amazon replied

    Hello, My Last 5 Orders got cancelled because of late shipment, But the late shipment wasn't a delay on our end but it was because the easy pick up person never arrived neither did I get a contact info. Now my Prefulfilment cancellation stands at 57% keeping my account on a risk zone. Please help.

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    Seller_wFcDz1qJuAH2p
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    know about ads charge due
    by Seller_wFcDz1qJuAH2p
    Amazon replied

    i have already pay my all ads due but why still my charges has been deducted

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    1 reply
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    Seller_JUsZK8LzFYxts
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    Buy Box Removed Despite Good Metrics – Clarification Required
    by Seller_JUsZK8LzFYxts
    Amazon replied

    We would like to highlight that our Buy Box has been removed even though our account health and performance metrics are in good condition.

    We have recently set up our warehouse under Seller Flex, however, we are unsure whether the site launch process has been fully completed from Amazon’s end. We suspect that the Buy Box removal might be related to the incomplete site launch.

    Could you please confirm:

    Whether our Seller Flex site launch is fully completed and active?

    If the Buy Box removal is linked to the site launch status?

    If any additional steps are pending from our side to restore Buy Box eligibility?

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    Seller_avXcuAfCFZ1tk
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    at risk health
    by Seller_avXcuAfCFZ1tk
    Amazon replied

    agent not pick up product

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    Seller_7zUyWWtMUnzHU
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    Missed Pickup
    by Seller_7zUyWWtMUnzHU
    Amazon replied

    I am writing to formally lodge a complaint regarding a critical failure in the pickup process for my seller account. Despite my best efforts to comply with all Amazon Easy Ship requirements, I am facing significant business losses due to courier negligence.

    Issue Summary:

    Problem: The designated pickup associate did not arrive to collect scheduled shipments.

    Impact: This resulted in the automatic cancellation of orders today, leading to lost revenue and a negative impact on my Seller Performance Metrics (Late Shipment Rate/Cancellation Rate).

    Previous Actions Taken: I have already filed a "Missed Pickup" form and created a Case ID.

    Requested Actions:

    Metric Protection: I request that the cancellations resulting from these missed pickups be excluded from my account health metrics, as the failure was entirely on the part of the logistics partner.

    Investigation: Please investigate why the pickup associate failed to arrive and ensure that a reliable pickup is scheduled for my remaining and future orders immediately.

    Compensation: I would like to discuss the financial loss incurred due to these forced cancellations.

    My business relies on the reliability of Amazon’s logistics network, and this breakdown is causing unrecoverable damage. I look forward to a swift resolution and confirmation that my account health will not be penalized.

    Thanks

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    Seller_Og2GGjlUa3xxo
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    Not assigned to pickup my Orders
    by Seller_Og2GGjlUa3xxo
    Amazon replied

    Not assigned to pickup my Orders.

    Please assign.

    2 Orders are cancelled tillnow i impacted on my account Credibility.

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    Seller_tfG9kz96kH9kx
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    Sudden Drop in sales
    by Seller_tfG9kz96kH9kx
    Amazon replied

    Hello

    Anyone is noticing sudden Drop in sales since last two weeks

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    About

    About New Seller Community

    Welcome to the New Seller Community; we're excited you're here!

    As a seller who has been selling on Amazon for less than two years, you can use this community to ask questions, get advice and learn from educational posts highlighting best practices and programmes available to help you sell in Amazon's store during your first 24 months. You'll be able to engage with other new sellers, a select group of helpful, experienced sellers and Amazon employees. We hope you'll become an active member by posting, commenting and sharing your experience with other new sellers. Once a seller reaches 24 months of selling on Amazon, they will be automatically removed from the group and will be provided an in-forum notification once removed.

    Frequently Asked Questions

    1. Who is eligible for membership in the New Seller Community and how can I join?
      Only sellers registered to sell in Amazon's store for less than 24 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
    2. I'm new to selling in Amazon's store. Why don't I have access to this group?
      We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
    3. Who can contribute and post in the New Seller Community?
      Only group members can post, interact or read content in the New Seller Community.
    4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
      Absolutely! After you have been selling on Amazon for 24 months and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums.
    5. What is the reasoning behind this 24-month tenure?
      The New Seller Community group was created to provide specialised support and resources for individuals who are new to selling with Amazon. After 24 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 24-month mark allows us to keep the community focused on supporting those who are truly in the early stages of their Amazon selling journey.
    6. How do I opt out of the New Seller Community?
      If you decide you don't want to be a member of the New Seller group, you may opt out here at any time. Please note that removal can take up to 7 business days.