I am writing to escalate an ongoing and serious issue with Easy Ship.
Easy Ship is targeting small businesses, despite repeated reports and multiple support cases, our packages are still deliberately not being picked up. This has caused significant operational difficulties and is directly impacting our business.
We have already reported this issue several times and raised multiple cases, but there has been no effective resolution. Case ID: 13344784662 remains unresolved.
This repeated failure to arrange package pickups is unacceptable, particularly when the issue has already been brought to your attention multiple times.
I request that this matter be treated as urgent and escalated to the appropriate senior team immediately. Please:
Investigate why our packages are repeatedly not being picked up.
Ensure the pending packages are picked up without any further delay.
Identify and resolve the underlying issue so this does not happen again.
Provide a clear explanation for why the previous complaints and cases have not resulted in a resolution.
Confirm the corrective action and expected pickup timeline in writing.
We need an immediate and permanent resolution rather than another generic response asking us to raise a new case.
Please treat Case ID 13344784662 as an urgent escalation and have a senior representative take ownership of this issue.
Update 06/10/2026 - Two more orders were cancelled.