I need urgent assistance regarding a serious Easy Ship/STEP Programme billing issue affecting **113 orders**.
I upgraded to the **Standard STEP Programme effective from 01 July 2026**. The applicable Easy Ship charge is **₹64.90 including GST**, but multiple orders between **01 July 2026 and 20 July 2026** were charged **₹69.62**, resulting in an excess charge of **₹4.72 per order**.
I contacted Seller Support, but instead of resolving the actual Easy Ship/STEP billing issue, I have received contradictory and irrelevant instructions.
**Case ID: 13156687312**
In the previous case, Amazon Support provided a cancellation reimbursement workflow. When I tried to use it, Amazon's system showed:
“The order that you have provided is not cancelled. Provide a cancelled Easy Ship or a Self-Shipped Order in this workflow for further investigation.”
These orders are NOT cancelled. During the call, the Amazon executive also confirmed that there was a **technical glitch**.
**Case ID: 13156287042 – Support Executive Navjot**
In the latest interaction, Navjot directed me to file **individual Safe-T claims for all 113 orders**, including a **weight/dimension reimbursement Safe-T claim**.
This is completely irrelevant to my issue. My issue is **incorrect Easy Ship charges under the Standard STEP Programme**, not incorrect product weight, dimensions, damage, loss, or cancellation.
I explained this to the executive and requested a transfer to a senior/specialized team if he was unable to resolve the matter. However, the transfer request was refused.
I am therefore requesting help from Amazon's Seller Forum team or an experienced Amazon representative:
1. Please review both Case IDs **13156287042 and 13156687312**.
2. Please confirm the correct process for claiming reimbursement for these 113 orders.
3. Please do NOT direct me to file 113 unrelated Safe-T/weight-dimension claims.
4. Please escalate this to the appropriate **Easy Ship/STEP Programme billing team**.
5. Please review why ₹69.62 was charged instead of ₹64.90 and reimburse the total excess amount.
6. Please investigate the technical glitch that prevented the correct case from being raised.
I am not looking for another generic Seller Support response. I need the issue reviewed by the appropriate team because the available workflows and the guidance provided by Seller Support are not relevant to the actual problem.
**Affected orders: 113**
**Excess charge per order: ₹4.72**
**Period: 01 July 2026 – 20 July 2026**
**Case IDs: 13156287042 / 13156687312**
I would appreciate assistance from an Amazon representative who can escalate this to the correct internal team.