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I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

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आदरणीय अमेज़न टीम,

मैं आपके ध्यान में एक गंभीर समस्या लाना चाहता हूँ जो आपकी पिकअप सेवा से जुड़ी है। कई बार देखा गया है कि आपकी पिकअप टीम के सदस्य उत्पादों को सही तरीके से नहीं रखते, बल्कि उन्हें फेंकते हैं या बहुत ही लापरवाही से संभालते हैं। इस कारण हमारे उत्पादों को काफी नुकसान पहुँचता है।

एक विक्रेता के रूप में हम अपने प्रोडक्ट्स की पैकिंग में पूरी सावधानी बरतते हैं ताकि ग्राहक तक सही स्थिति में सामान पहुँचे। लेकिन पिकअप टीम की इस लापरवाही से न केवल हमें आर्थिक नुकसान होता है, बल्कि ग्राहक अनुभव और ब्रांड की छवि पर भी बुरा असर पड़ता है।

आपसे निवेदन है कि कृपया इस विषय पर तुरंत ध्यान दें और अपनी पिकअप टीम को यह निर्देशित करें कि वे उत्पादों को सावधानीपूर्वक और जिम्मेदारी से संभालें। साथ ही, इस तरह की घटनाओं की पुनरावृत्ति न हो, इसके लिए उचित प्रशिक्षण और निगरानी की व्यवस्था की जाए।

आपके उत्तर और समाधान की प्रतीक्षा है।

सादर,

राकेश कुमार

(Bloomax

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Hello fellow sellers and Amazon support,

I’m facing a serious technical issue that has completely blocked our ability to sell on Amazon, and I’m hoping for some guidance or resolution from the community or support team here.

We are operating under two separate legal entities:

1. Amtex Safety Systems (Partnership Firm)

o GST: 07AAVFA2452K1Z4

o This seller account was created in 2020 but never used for any sales. It is now deactivated.

2. Amtex Safety Systems Pvt. Ltd.

o GST: 07AAXCA7331G1ZD

o We created this account in 2025 and want to sell using this one only.

Here's the issue:

• Amazon is not allowing us to activate the Pvt Ltd account, saying the old Partnership firm account must be reactivated first.

• But when we try to reactivate the old account, we get an error: "Duplicate Tax Details Found", likely because the Pvt Ltd account already exists.

• Now we are completely stuck. Neither account can be activated because of each other.

Additional Problems:

• There is no option being provided to upload GST, PAN, and Aadhar documents — the system just throws an error and blocks the process.

• We’ve submitted multiple cases (latest Case ID: 11269709132) and have already shared documents and an affidavit proving both businesses are separate entities.

• Support teams keep forwarding the case or giving generic replies, but no one is providing an actual resolution or technical fix.

________________________________________

What we need:

• Either a way to manually remove the conflict between the two accounts (unlink tax data),

• Or allow us to proceed only with the Pvt Ltd account, since it’s the only one we want to use for selling.

It’s been over 3 months, and this has caused major delays in launching our operations on Amazon. We’re a genuine MSME seller trying to comply with all policies.

Any help from the community or direct intervention from Amazon support would be greatly appreciated.

Thanks,

Tushar Bhattacharya

Amtex Safety Systems Pvt. Ltd.

SAFE-T Claim ID:17276-47174-2743556

Order ID: 406-4302667-7506759

In my case saft-T Claim team is not resolving my issue just copy and paste the same answer. The case is that one of my return shipment was not delivered to me and delivery agent did not bring the return shipment to our door having repeatedly asked about the same and he kept promising to deliver next day but next day never came. When we applied for refund for our return a message popped up that you would be reimbursed for this order within 50 days. After 50 days when no reimbursement was made by amazon then we filled for safe-T Claim, but it was denied to us on the ground that we were either not available or refuse to accept the return shipment at the time of delivery. This allegation is totally false upon us that we refused to accept the return shipment, or we were not available at that time. We are assured that this all done by delivery associate of amazon who made false allegation of refusal to accept the return shipment, he never brought the return shipment. So through this form I want amazon please approve my claim for above mention claim id.

Thankyou

Hello fellow sellers,

We want to expose a serious issue with the Amazon SAFE-T claims process that’s now being used to favor fraudsters and hurt genuine sellers like us.

We sell mobile replacement parts, a category heavily exploited by scammers — 6 out of 10 returns are fraudulent. Buyers return used or different products and keep our new ones. Sometimes, we even receive empty boxes, and often courier agents are involved.

Earlier, we survived through SAFE-T claims, but now Amazon has made the system nearly useless:

If you file 100 claims, only 85-90 get approved, no matter how valid they are.

You now get only 60% of the sale value, even if the return is completely wrong.

But here's the worst part — Amazon is delaying refunds to the customer. Since SAFE-T claims can only be filed after the refund is debited, this blocks us from filing the claim.

What’s happening now:

1. We receive a fake/damaged/old item in return.

2. Refund is not debited immediately, so we can’t file a SAFE-T claim.

3. When refund finally debits (often after the 15-day window expires), the claim system shows this error:

> "As per the proactive reimbursement policy, you will receive a reimbursement within 50 days of the refund date..."

4. We wait, no reimbursement is processed, and when we try again, Amazon rejects the claim saying the 15-day window is over.

We have proof for over 100 such fraudulent return cases, and SAFE-T claims rejected unfairly.

Some of our claim IDs:

64848-77597-6635261

49175-14193-7953413

74059-17782-4544313

We've contacted seller support countless times — only copy-paste replies, no real help.

If you're facing the same, let’s raise our voice together. This is not just about one seller — it's about systematic loss being forced on small sellers.

any new updates on sellercentral rather than on documentation click

i have received wrong and different (old, scratched ) product in Return of our new sunglasses that we have shipped to the customer.

Dear Amazon Team,

I am a new seller on Amazon and I truly appreciate the opportunity to grow my small business through your platform. However, I would like to bring to your attention a serious issue that many small sellers like me are currently facing.

We are experiencing an extremely high return ratio, which is affecting us financially and mentally. For example, if we sell 10 products, around 6–7 are being returned with reasons such as “quality not good”, even though we are providing exactly what we mention in the listings — genuine and high-quality products.

In many cases, it seems customers are using the product for a few days and then initiating returns within the 10-day window. As sellers, we bear the loss of forward and return shipping charges, and often receive used or damaged products back that cannot be resold. This leads to huge losses, especially for small businesses trying to survive in a highly competitive environment.

Therefore, we humbly request Amazon to please:

Reconsider the return policy and implement stricter checks for returns.

Prefer replacements over returns, especially when the product is not defective.

Provide better support to sellers when return abuse is suspected.

We believe these changes will not only protect genuine customers but also support small sellers like us who work hard to provide the best service.

Thank you for your attention and continued support.

Warm regards,

Ridham Sonpal

Vstramaala (DICRAZE)

dear team today (07-07-25) my pickup is not done

408-7070633-0384319

171-4507339-1385107