Confused as how to return when there is no return
Post office has lost the package for our customer. (of course). So the buyer asked for a return.
I cant issues a return when there is nothing to return. I cant just give a refund because it wants info of the package being returned (it never arrived).
I suppose I could request the buyer to change their return into a cancelled order and then I could refund the money freely...
Confused as how to return when there is no return
Post office has lost the package for our customer. (of course). So the buyer asked for a return.
I cant issues a return when there is nothing to return. I cant just give a refund because it wants info of the package being returned (it never arrived).
I suppose I could request the buyer to change their return into a cancelled order and then I could refund the money freely...
2 replies
Seller_OvL8C4BJWiuS9
You can refund even if you don't receive a return.
Christine_Amazon
Hello @Seller_kCsljYo9idSSx
Christine here from Amazon Forums.
When a package is lost in transit and never reaches the customer, it's indeed not a typical "return" scenario.
This usually allows for a refund without requiring a return.
Your suggestion to ask the buyer to cancel the order instead of requesting a return is a good one. This would allow you to process a refund without needing return information.
While this doesn't immediately solve the refund issue, you should file a claim with the shipping company for the lost package.
If you have any other question about this topic let me know.
Christine.
